SECTION 8
ServiceandSupport
ServicePolicy
If a customer discovers a defect in a Maxtor hard drive, Maxtor will, at its option, repair or replace the disk drive at no charge to the customer, provided it is returned during the warranty period. Drives must be properly packaged in Maxtor packaging or
To consistently provide our customers with the best possible products and services, Maxtor developed the Total Customer Satisfaction (TCS) program. Through the ongoing TCS process, Maxtor employees take direct responsibility for every customer’s level of satisfaction – with Maxtor technology, price, quality, delivery, service and support.
NoQuibbleService®
Another TCS feature is Maxtor’s No Quibble Service® policy. By minimizing paperwork and processing, No Quibble Service dramatically cuts the turnaround time normally required for repairs and returns. Here’s how it works:
1.Customer calls
2.Maxtor ships a replacement drive within 2 business days, and
3.Customer returns the original drive and credit card draft is destroyed.
Support
Technical Assistance
U.S. and Canada | Language support: English, Spanish |
Voice | |
Technical_Assistance@maxtor.com | |
Outside U.S. and Canada | |
Europe | Language support: English, French, German |
Voice | + 353 1 204 11 11 |
Eurotech_Assistance@maxtor.com | |
Fax | + 353 1 286 45 77 |
Asia/Pacific |
|
Voice | Contact your local Maxtor Sales Office for assistance |
Apactech_Assistance@maxtor.com | |
| Language support: English |
MaxInfo Service
Use a
U.S. and Canada | |
| Press 1, wait for announcement, listen for option |
Outside U.S. and Canada |
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