■■Did you select the Bulky cycle?
Use the Bulky cycle only for oversized, nonabsorbent items such as comforters, pillows, or
Washer leaks
■■Are the fill hoses tight?
■■Are the fill hose washers properly seated?
Check both ends of each hose. See “Connect the Inlet Hoses” in the Installation Instructions.
■■Did you pull the drain hose from the washer cabinet and install it in a standpipe or laundry tub?
The drain hose should be pulled from the washer cabinet and secured to the drainpipe or laundry tub. See “Connect Drain Hose” and “Secure the Drain Hose” in the Installation Instructions.
■■Is the sink or drain clogged?
Sink and drainpipe must be able to carry away 17 gal. (64 L) of water per minute. If sink or drainpipe is clogged or slow, water can back up out of drainpipe or sink.
■■Is water splashing off the tub ring or the load?
The wash load should be balanced and not overloaded. If the wash load is unbalanced or overloaded, incoming water can deflect off the load.
■■Is the washer properly installed?
The washer must be level. The feet should be properly installed and the nuts tightened. See “Level the Washer” in the Installation Instructions.
■■Check household plumbing (laundry tubs, faucets, drainpipe, water pipes) for leaks.
Dispenser operation
■■Did you select Fabric Softener option?
Always select Fabric Softener option when using liquid fabric softener.
■■Are the laundry products in the correct dispensers?
Add the correct amounts of detergent (powdered or liquid), liquid chlorine bleach, or fabric softener to the correct dispenser. You can add powdered or liquid
■■Is there water remaining in the bottom of a dispenser? Did the dispenser drain properly?
A small amount of water may be left in a dispenser at the end of the cycle. This is normal.
Washer odor
■■See “Cleaning Your Washer.”
■■Are you using AFFRESH® washer cleaner on a regular basis?
AFFRESH® washer cleaner removes and avoids
■■Are you using HE detergent?
Use of
Washer Operation
Washer won’t fill, rinse, or agitate; washer stops
■■Is the power cord plugged into a grounded 3 prong outlet? Plug power cord into a grounded 3 prong outlet.
■■Are you using an extension cord? Do not use an extension cord.
■■Is there power at the plug?
Check electrical source or call electrician.
■■Is the indicator on the Cycle Control knob properly lined up with a cycle?
Turn the Cycle Control knob to the right slightly.
■■Are the water inlet valve screens clogged?
Turn off the water and remove inlet hoses from the washer. Remove any accumulated film or particles. Reinstall hoses, turn on water, and check for leaks.
■■Are the hot and cold water faucets turned on? Turn on the water.
■■Is the water inlet hose kinked?
Straighten the hoses.
■■Does the water level seem too low, or does the washer appear to not fill completely?
The Auto Water Level feature senses the size of the load and adds the correct amount of water for the load size. You may notice during a cycle that the wash load is not completely submerged in water. This is normal and necessary for clothes to move.
■■Has a household fuse blown, or has a circuit breaker tripped?
Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.
■■Is the washer in a normal pause in the cycle?
The washer may pause during certain cycles. Allow the cycle to continue.
■■Is the washer overloaded?
Wash smaller loads. See “Starting Your Washer” for maximum load size.
■■Is there over sudsing?
Cancel the current cycle. Select Drain & Spin to drain the load.
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