■■Did you select a Water Save Rinse cycle?
For loads with particulates such as sand or lint, an Extra Rinse cycle can be added to all wash cycles to aid in the removal of particulates, detergent, and bleach residues.
Load is wrinkled, twisted, or tangled
■■Did you unload the washer promptly? Unload the washer as soon as it stops.
■■Did you use the right cycle for the load being washed?
To reduce wrinkling, tangling, and twisting, select a lower spin speed on the selected cycle, or select a more delicate cycle such as Hand Wash or Wrinkle Control.
■■Did you overload the washer?
The wash load must be balanced and not overloaded. Loads should move freely during washing to reduce wrinkling, tangling, and twisting.
■■Was the wash water warm enough to relax wrinkles?
If safe for the load, use warm or hot wash water. Use cold rinse water.
■■Are the hot and cold water hoses reversed?
Check that the hot and cold water hoses are connected to the correct faucets. If the hot and cold water inlet hoses are reversed, the washer will display an “HC” error code at the end of the cycle. See “Connect the Inlet Hoses” in the Installation Instructions. A hot rinse followed by spin will cause wrinkling.
Stains, gray whites, dingy colors
■■Did you properly sort the load?
The transfer of dye can occur when mixing whites and colors in a load. Sort dark clothes from whites and lights.
■■Was the wash temperature too low?
Use hot or warm washes if safe for the load. Make sure your hot water system is adequate to provide a hot water wash.
■■Did you use enough detergent, or do you have hard water?
Use more detergent for washing heavy soils in cold or hard water. Water temperature should be at least 60°F (15.6°C) for soap to dissolve and work properly. For best performance, use the detergent manufacturer’s recommended amounts.
■■Did you follow the manufacturer’s directions when adding detergent and fabric softener?
Measure detergent and fabric softener. Use enough detergent to remove soil and hold it in suspension. Do not drip fabric softener onto clothes.
■■Is there above average iron (rust) in water?
You may need to install an iron filter.
■■Did you add detergent to the dispenser?
For best results, use the dispenser to dissolve the detergent.
■■Did you add fabric softener directly to the load?
Use your Fabric Softener dispenser and select Fabric Softener option. Do not drip fabric softener onto clothes.
■■Did you use a fabric softener dispensing ball?
Use the fabric softener dispenser provided with the washer. Dispensing balls will not operate correctly with this washer.
■■Did you unload the washer promptly?
To avoid the transfer of dye, unload the washer as soon as it stops.
■■Did you add detergent, chlorine bleach, or fabric softener, too late in the cycle?
Detergent, chlorine bleach, or fabric softener should be added to the dispensers before starting the washer.
■■Did you use Rapid Wash on a large load?
Rapid Wash is designed to wash only a few items for best results.
■■For heavily soiled garments, select an Extra Rinse to assure stains, soils, and detergents are thoroughly rinsed from the load.
Garments damaged
■■Were sharp items removed from pockets before washing?
Empty pockets, zip zippers, snap or hook fasteners before washing to avoid snagging and tearing of load.
■■Were strings and sashes tied to avoid tangling?
Straps and strings can easily become entangled in the load, causing strain on seams and tearing.
■■Were items damaged before washing?
Mend rips and broken threads in seams before washing.
■■Did you overload the washer?
The wash load must be balanced and not overloaded. Loads should move freely during washing.
■■Did you add chlorine bleach properly?
Do not pour chlorine bleach directly onto load. Wipe up bleach spills. Undiluted bleach will damage fabrics. Do not place load items on top of the bleach dispenser when loading and unloading the washer (on some models). Do not use more than the manufacturer’s recommended amount for a full load.
■■Did you follow the garment manufacturer’s care label instructions?
Load not rinsed
■■Did you use the proper detergent?
Regular or
Use only HE detergent.
■■Did you follow the manufacturer’s directions when adding detergent and fabric softener?
Always measure detergent and fabric softener carefully. Follow detergent manufacturer’s directions. If you have very soft water, you might need to use less detergent. Remember, concentrated detergents such as 2x or higher will use less detergent based on load size.
Selecting a Fabric Softener or Extra Rinse option will help flush excess suds from your washer.
■■Did you select the Fabric Softener button?
If liquid fabric softener is added to the dispenser, the Fabric Softener option must be selected.
■■Was the Water Save Spray Rinse selected?
This spray rinse optimizes the water used for rinsing the load. If extra rinsing is needed due to skin sensitivities, a high sudsing detergent, or particulates in the load, such as sand or lint, select the Extra Rinse option.
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