Understanding Troubleshooting Error Messages | MediSense ART06986

Questions? Call Customer Care: 1-800-527-3339

CHAPTER 8

Understanding &

Troubleshooting

Error Messages

There are times when error messages may show on your monitor’s display window.

In the next few pages, we describe the error messages that may show on your monitor’s display window, what they mean, and what you need to do.

Message	What It
	Means
	Temperature is
	too hot or too
	cold for the
	system to work
	properly.

72

What You Need to Do

•Move your monitor and test strips to a location where the temperature is appropriate and monitor again with a new test strip. You may have to wait

for your monitor to adjust to the new temperature. Refer to your test strip instructions for use for the appropriate operating range.

•If the error message appears again, contact Customer Care.

Error Messages

Image 75

MediSense ART06986 manual Understanding Troubleshooting Error Messages, Too hot or too, Cold for, Properly

Contents

User’s Guide Table of Contents Understanding & Troubleshooting Error Messages Food Exercise Stress and illness Diabetes medications Welcome United States, call Customer Care at Intended Use Questions? Call Customer Care Information Precision Xtra Kit Contents Data Management System Getting to Know Your Monitor’s Features Use this button to Turn monitor on and OFF Access monitor setup optionsAccess previous results and averages Strip Port Use these buttons to Turn backlight on and OFF Battery CompartmentThis is where the battery is installed Forward Button Back Button Set Beeper Mode Button Forward Button Back ButtonSetup Options Buttons to Use Set Date, you set the year, month, and day You may need to re-set the time and date Means the beeper is on Means the beeper is OFF How to Set the Beeper Date, Time, & View Measurement UnitsRelease Button to Move to the next setup option Not want to change it, Press 1To turn your monitor ON, Press and Hold the button Set Time Hour Hour flashes on and off1Press and Release the button to move the hour forward Minutes Minutes flash on and off Year Year flashes on and off Set Date Month Month flashes on and off 1Press and Release Button to move the month forwardButton to move the month back Day Day flashes on and off Choice #1 You have two choicesChoice #2 For the 24-hour format, AM or PM does not show Date Choice #1 For the month- day format, shows with the date Blood Glucose Measurement Units Press and Hold the button to turn your monitor off You have successfully set up your monitor Your Precision Xtra monitor Must be calibrated so that it Why Calibrate Your Monitor?When to Calibrate Your Monitor Calibrating Your Calibrated for blood How to Calibrate Your MonitorWhat You Will Need Calibrated for blood Glucose monitoring . it in until it stops Test strips Ketone Then you hear the beeper, if the beeper is on Try to calibrate again Display window Test strip calibratorTest strip foil packet Calibration is complete Calibrating Your Monitor How to Recall LOT Number or Calibration Code 3Press and Hold the button to turn your monitor off Monitoring Your Blood Glucose Lancing device and a new, sterile lancetImportant Information About Monitoring Your Blood Glucose How to Monitor Your Blood Glucose Read the lancing Device instructions for useGetting Started 1Prepare your lancing device Monitoring Blood Glucose Monitoring Blood Glucose Fingertip sampling Forearm sampling Upper arm sampling Obtaining a Blood DropUse your lancing device to obtain a blood drop Lancets and Lancing Device Strip from the monitor or Disturb the test strip duringCountdown Important If the countdown does not start Shutting Off Your Monitor Understanding Your Result LO Result What It MeansResult 300 mg/dL or Higher Test strip HI Result What It Means Result What It Means HI shows on the display window You and your healthcare Monitoring Your Blood ß-KetoneMmol/L Blood glucose results Important Information about Monitoring Your Blood ß-Ketone Blood ß-Ketone How to Monitor Your For more information about the Display Check Monitoring Blood ß-Ketone Important Blood ß-Ketone Clean, dry, and warm. ToUse your lancing device to Obtain a blood drop Applying the Blood Drop to the Test Strip You might not have applied Enough blood to the test strip Test strip from the monitor Or disturb it during CountdownImportant If the countdown Does not start 2Discard the test strip properly When Not controlled.2-4 Contact your healthcare professional immediately There may be a problem with the test strip Doing a Control Solution Test Do not swallow the control solution How to Do Control Solution Testing 2Remove the test strip from its foil packet Monitor turns on automatically 4Push the test strip in until it stops Control Solution Testing Glucose Ketone Status Bar Countdown Applying Control Solution to the Test Strip Countdown Important If the countdown does not start Glucose Ketone 2Discard the test strip properly Your monitor and test strips are working correctly If the control result falls within the range What Can Your Monitor Show You? MemoryGlucose Averages How to See Results in Memory Blood Glucose result Memory Blood ß-Ketone result Glucose control Solution result Memory How to See Averages Reviewing Results Transferring Your Results to a Computer Properly Understanding Troubleshooting Error MessagesToo hot or too Cold for What It What You Too high to be Problem withBlood glucose Result may be Test strip error. Monitor again Test strip is Monitor error Specifications Your Monitor’sLimitations Functions Storage TemperatureAssay Range Range Data port Monitor Operating RangeSystem Operating Range Specifications Limitations You monitor your blood ß-Ketone You think your blood glucose is low or is changing rapidly Cleaning Your Monitor Caring For Your MonitorStore your monitor in its carrying case Two things Replacing Your Monitor’s Battery Your Monitor Caring for Your See , Setting Up Your System Support, Guarantee & Limited Warranty SupportOr distributor Your purchase Guarantee & Limited Warranty References PRT06986 Rev. B 8/05