Memorex c G. Running the Program As Privileged User, H. FAQ - Frequently Asked Questions

Document No.: M0-0001-4504-1

Effective: 14-Oct-2009

Version: C

Page:- 15 -

G. Running the Program As Privileged User

Some users may see this following screen.

Check and make sure that you have plugged in your device and your Windows operating system did recognise your device. Otherwise, please check FAQ Q3 for more detail.

H. FAQ – Frequently Asked Questions

Q1 My Windows 98 cannot detect my device, what should I do ?

A1 Make sure you have installed the latest device driver for your device. If you have already done so, but Windows still cannot detect your device, please try the following:

(1)Go to "Safe Mode" => "Device Manager"

(2)Remove any devices that are related to USB

(3)Remove any "Unknown devices"

(4)Remove any devices which are not present on screen

(5)Remove any devices that are related to your device

(6)Restart machine

(7)Install driver if necessary (download latest driver from website)

(8)Restart your computer as requested and then plug in your device

Q2 My Windows ME / 2000 / XP cannot detect my device, what should I do ?

A2 Since there is no driver required for these operating systems the device uses the built-in driver (USB Mass Storage Class Driver) from these operating systems. If your operating system cannot find the device, it is very likely that the built-in driver files were missing or corrupted; please try to recover these files from a different computer or from the original Windows operating system CD.

Note: Windows 2000 users, please upgrade to service pack 3 or later.

Q3 When I run the LOCK program, it displays “Please insert the device or run this utility as privileged user”. What should I do ?

A3 This problem may occur in Windows 2000 or Windows XP, under the following two situations. Situation 1 : You have forgotten to insert your device.

Situation 2 : The security application program – LOCK requires some security privileges in these Windows operating systems. If you are not the administrator of the computer these privileges may be restricted by the administrator. Please check with your IT or administrator of the computer to open up the privileges for you.