| TROUBLESHOOTING GUIDE | |||||||
Check the following before requesting service: |
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| SYMPTOM |
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| POSSIBLE CAUSE |
| POSSIBLE SOLUTION |
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| GENERAL |
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| No power. |
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| Battery pack is empty. |
| Recharge battery pack. |
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| Power on, but unit not functioning |
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| Condensation has formed. |
| Unplug the unit and wait about one to |
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| properly. |
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| two hours to allow the player to dry. |
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| Wrong type of disc inserted. |
| This unit cannot play discs, other than |
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| DVD, standard CDs, MP3 or picture CDs. |
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| Unit needs to be reset. |
| Unplug from AC and remove battery, |
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| wait 10 minutes, then reinsert and try |
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| again. |
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| The disc is dirty or inserted incorrectly. |
| Clean disc and insert label |
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| Some features and functions are not |
| This is normal; try another function. |
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| available on all discs. |
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| No picture. |
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| The equipment is not connected properly. |
| Connect the equipment according to the |
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| instructions in this manual. |
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| The INPUT of the TV is not set to receive |
| Select the appropriate video input |
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| the DVD signal output. |
| mode, usually VIDEO or AV. |
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| The video cables not securely connected. |
| Connect the video cables securely. |
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| AV IN/OUT switch in the IN position. |
| Switch the AV IN/OUT to OUT position. |
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| No sound. |
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| The equipment is not connected properly. |
| Connect the equipment according to the |
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| instructions in this manual. |
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| The equipment connected with the audio |
| Select the appropriate audio input |
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| cable is not set to receive the DVD signal |
| mode. |
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| input. |
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| The audio cables are not securely |
| Connect the audio cables securely. |
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| connected. |
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| The connected receiver’s power is off. |
| Turn the audio receiver on. |
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| Playback picture rolls. |
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| Unit needs to be reset to NTSC. |
| Set menu option to NTSC. |
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| The playback picture is poor. |
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| The disc is dirty. |
| Clean the disc. |
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| The Search feature is not working. |
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| Some discs have sections that do not |
| This is normal on some discs. |
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| allow searching. |
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| The picture is not fitting properly. |
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| Wrong menu option is selected in the |
| Select the correct TV type (PS, LB, WIDE) |
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| Setup menu. |
| which matches the TV you are using. |
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| The remote control is not working. |
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| The battery is weak or dead. |
| Install a fresh battery. |
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| The battery is not installed properly. |
| Install battery according to the diagram. |
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| The remote is not aimed at the sensor. |
| Aim the remote at the sensor. |
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| Distance is too far or there is too much |
| Operate within 20ft, or reduce the light |
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| light in the room. |
| in the room. |
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| There is an obstacle in the path of the |
| Move obstacle. |
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| beam. |
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