Troubleshooting
Indicator lights
There are two indicator lights — one red, one green — on the scanner that give some information about what the scanner is doing.
Lamps
Clearing document jams
Red indicator light
Green indicator light
Green on — scanner is ready to scan Green flashing — scanner is busy
Red on — an error condition exists (refer to “Problem Solving” in this section for help with some common error conditions)
Red and green on — scanner is powering up
After you power up the scanner, the red and green indicator lights will illuminate. After approximately one minute, both lights go out. When the green indicator light comes back on, the scanner is ready to begin scanning. However, the host computer may require a few more seconds to detect the scanner.
The scanner has a lamp saver feature to prolong lamp life. The lamps shut off after five minutes of scanner idle time.
1.Remove any documents from the feeder area.
2.Lift up the scanner door release to unlatch the scanner door.
3.Pull up to open the scanner door.
4.Locate the jammed document and remove it.
5.Lower the scanner door and press it down firmly until it latches into place.
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