Problem | Possible Solution |
Image quality is poor or | Make sure that: |
has decreased | • the scanner is clean. Refer to the Maintenance section. |
| • the scanner is calibrated. Refer to the Maintenance section. |
|
|
The lamps shut off too soon | The lamps in the i200 Series Scanners will turn off after 5 minutes of no scanner |
| activity. If the lamps are off, but the scanner has not yet gone into the Energy Star |
| mode (default 15 minutes), there will be a delay of about 5 seconds for the lamps |
| to warm up again. |
| The default setting for the Energy Star is 15 minutes, and if not changed to |
| another value between 16 and 60 minutes, the lamps will turn off after |
| 5 minutes of no scanner activity, followed 10 minutes later by the fan turning |
| off (15 minutes total). |
| If you set the Energy Star timeout to a new value greater than 15 minutes, you |
| must scan at least one document for that setting to be enabled. After this setting |
| has been enabled, it will be enforced until a new setting is selected or the |
| scanner is powered off and back on. |
|
|
Documents are skewed | Make sure that: |
during scanning | • the document side guides are adjusted to fit the documents being fed. |
| • documents are being fed perpendicular to the feed module. |
| • documents are being fed in the center of the ADF. |
| • all staples and paper clips have been removed from the documents. |
| • the feed module, separator module, and drive rollers are clean. |
|
|
Scanner pauses excessively | Make sure that: |
during scanning | • the host computer meets minimum requirements for scanning. |
| • there is enough free space on the hard disk drive. |
| • all other applications are closed. |
| • the scanner has the correct amount of memory installed for the documents |
| being scanned. |
| You can also try changing the scanning options (compression, etc.) in your |
| scanning software. |
|
|
Documents are multifeeding | Make sure that: |
| • the leading edges of all batched documents are centered in the ADF so that |
| each document will come in contact with the feed rollers. |
| • the feed module and separator module are clean and not worn. |
| • documents with an unusual texture or surface are fed manually. |
|
|
Roller marks or streaks appear | Clean the feed module and separator module tires and the drive rollers. Refer to |
on documents after scanning | the Maintenance section. |
|
|
Vertical lines appear on | • Clean the imaging guides. Refer to the Maintenance section. |
the image | • Calibrate the scanner. Refer to the Maintenance section. |
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