Memorex Travel Drive manual Viii. Troubleshooting & Faq

D. SUPPORT

Technical Support is only a mouse-click away. The installation screen (Figure 1 on page 5) for the bonus software includes a “Need Assistance” button that opens up a support screen offering either Technical Support or a handy FAQ (Frequently Asked Questions) section with a direct link to the Memorex website. Your computer must have Internet access to take advantage of this feature.

VIII. TROUBLESHOOTING & FAQ:

1. The BLUE Power and Activity LED does not light up.

This means your TravelDrive is not receiving power from the USB port. Check to see if the computer recognizes the device as attached and active. In Windows®, double-click the “My Computer” icon to bring up a list of active drives. If your TravelDrive does not appear there, unplug the device and reboot your computer. Insert the drive again after rebooting. Windows® 98SE users may have to reinstall the drivers. For all other operating systems, repeat steps listed at the beginning of section VII: “Standard Operation.”

2. The TravelDrive appears to be full, but I can’t find any files on it.

The files may have been corrupted if data were interrupted during a transfer, either by too early a removal or by a power interruption. Restart your computer and attempt to access your drive. Otherwise, you may need to attempt using some recovery software to possibly rescue some files on your TravelDrive. Memorex

at this time does not have any specific software that it can endorse or support to perform this operation. If this is not required or the files on your drive are not needed, you will have to reformat your TravelDrive to

regain its functionality.

IMPORTANT NOTE: Reformatting permanently erases all the data on the TravelDrive, and you will lose any unsaved files. See “Reformatting” below.

3.My TravelDrive will not let me transfer files from my Mac to a PC or from my PC to a Mac.

The Mac uses both a FAT (File Allocation Table) file system and the Mac OS Standard format from OS 8.6 to 9.21, and this file system is compatible with PCs. Mac OS 9.22 to X (10.x) use a different HFS format that may cause re-indexing of FAT and FAT 32 formatted drives. For those systems you may have to format your TravelDrive for Mac use only with the HFS or HFS+ formats.

4.The data transfer speeds for the TravelDrive are not much faster than before.

There are many factors that affect transfer speed performance. The USB ports on your computer may be USB 1.1 and not USB 2.0. The TravelDrive achieves maximum performance with USB 2.0 connections, which

can be as much as ten times faster than the speed of USB 1.1. Although your device works with USB 1.1 ports, it will not reach its fastest potential transfer speeds unless the system you are using has a USB 2.0 port.

5.Traveldrives: My TravelDrive™ is installed, but I do not get a Drive letter or an icon in My Computer for the drive. How can I correct this? (Must have administrative level access)

If you have other drives installed on the system Windows may try to install the TravelDrive™ as the same drive letter. This issue will normally happen in Windows 2000 and Windows XP. To correct this do the following.

1.Go to Control Panel

2.Click on Administrative Tools

3.Click on Computer Management

4.Click on Disk Management

5.In the listing you will see the TravelDrive™ as the correct size. Right Click it.

6.Click on Change Drive Letter and Paths

7.Click Change

8.Click on the down arrow and Select an available drive letter (we suggest “T” for TravelDrive™)

9.Press OK twice.

10.Close Computer Management and Control Panel.

You should be able to see the drive correctly in Windows Explorer or My Computer.

8