D. SUPPORT

Technical Support is only a mouse-click away. The installation screen (Figure 1 on page 5) for the bonus software includes a “Need Assistance” button that opens up a support screen offering either Technical Support or a handy FAQ (Frequently Asked Questions) section with a direct link to the Memorex website. Your computer must have Internet access to take advantage of this feature.

VIII. TROUBLESHOOTING & FAQ:

1. The BLUE Power and Activity LED does not light up.

This means your TravelDrive is not receiving power from the USB port. Check to see if the computer recognizes the device as attached and active. In Windows®, double-click the “My Computer” icon to bring up a list of active drives. If your TravelDrive does not appear there, unplug the device and reboot your computer. Insert the drive again after rebooting. Windows® 98SE users may have to reinstall the drivers. For all other operating systems, repeat steps listed at the beginning of section VII: “Standard Operation.”

2. The TravelDrive appears to be full, but I can’t find any files on it.

The files may have been corrupted if data were interrupted during a transfer, either by too early a removal or by a power interruption. Restart your computer and attempt to access your drive. Otherwise, you may need to attempt using some recovery software to possibly rescue some files on your TravelDrive. Memorex

at this time does not have any specific software that it can endorse or support to perform this operation. If this is not required or the files on your drive are not needed, you will have to reformat your TravelDrive to

regain its functionality.

IMPORTANT NOTE: Reformatting permanently erases all the data on the TravelDrive, and you will lose any unsaved files. See “Reformatting” below.

3.My TravelDrive will not let me transfer files from my Mac to a PC or from my PC to a Mac.

The Mac uses both a FAT (File Allocation Table) file system and the Mac OS Standard format from OS 8.6 to 9.21, and this file system is compatible with PCs. Mac OS 9.22 to X (10.x) use a different HFS format that may cause re-indexing of FAT and FAT 32 formatted drives. For those systems you may have to format your TravelDrive for Mac use only with the HFS or HFS+ formats.

4.The data transfer speeds for the TravelDrive are not much faster than before.

There are many factors that affect transfer speed performance. The USB ports on your computer may be USB 1.1 and not USB 2.0. The TravelDrive achieves maximum performance with USB 2.0 connections, which

can be as much as ten times faster than the speed of USB 1.1. Although your device works with USB 1.1 ports, it will not reach its fastest potential transfer speeds unless the system you are using has a USB 2.0 port.

5.Traveldrives: My TravelDrive™ is installed, but I do not get a Drive letter or an icon in My Computer for the drive. How can I correct this? (Must have administrative level access)

If you have other drives installed on the system Windows may try to install the TravelDrive™ as the same drive letter. This issue will normally happen in Windows 2000 and Windows XP. To correct this do the following.

1.Go to Control Panel

2.Click on Administrative Tools

3.Click on Computer Management

4.Click on Disk Management

5.In the listing you will see the TravelDrive™ as the correct size. Right Click it.

6.Click on Change Drive Letter and Paths

7.Click Change

8.Click on the down arrow and Select an available drive letter (we suggest “T” for TravelDrive™)

9.Press OK twice.

10.Close Computer Management and Control Panel.

You should be able to see the drive correctly in Windows Explorer or My Computer.

8

Page 7 Page 9
Page 8
Image 8
Memorex Travel Drive manual VIII. Troubleshooting & FAQ, Support
Page 7 Page 9

Travel Drive specifications

The Memorex Travel Drive is a versatile and reliable storage solution designed to meet the needs of modern users, whether for personal or professional use. One of its standout features is its portability, allowing users to easily carry large volumes of data in their pockets. With a compact design and lightweight build, the Travel Drive is ideal for individuals who frequently transfer files between different devices or need extra storage on the go.

One of the key characteristics of the Memorex Travel Drive is its robust storage capacity. Available in various sizes, from 4GB to an impressive 256GB, it provides ample space for documents, images, videos, and other important files. This flexibility makes it suitable for students, professionals, and anyone in need of extra storage without the bulkiness of traditional external hard drives.

The Travel Drive utilizes USB technology, specifically USB 3.0, which offers enhanced speed and efficiency compared to its predecessors. This technology allows for faster data transfer rates, enabling users to move files quickly and efficiently. With USB 3.0, users can experience transfer speeds of up to 5 Gbps, significantly reducing the time it takes to back up or share files.

In addition to speed, the Memorex Travel Drive is designed with durability in mind. Its casing is typically made from high-quality materials that provide protection against minor drops and scratches. This durability makes it a reliable choice for users who frequently travel or work in various environments where their devices are susceptible to wear and tear.

Another impressive feature is the plug-and-play capability of the Travel Drive. Users can simply connect it to any compatible device, and it will be recognized without the need for additional software or drivers. This user-friendly approach ensures that even those who are not tech-savvy can easily integrate the drive into their workflow.

Security is also a consideration with the Memorex Travel Drive, as many models come with built-in encryption options. This feature allows users to protect sensitive information by requiring a password to access stored files, making it an excellent choice for business users dealing with confidential data.

In summary, the Memorex Travel Drive combines portability, ample storage space, fast transfer speeds, durability, and user-friendly features, making it an ideal storage solution for a wide range of users. Whether you are a student, a professional, or someone who simply requires extra space for personal files, the Memorex Travel Drive is a practical choice that meets the demands of today’s digital age.
Top Page Image Contents