mermaid ActiveMedia Users Manual ver 2.0
9. Troubleshooting If you have troubles using your ActiveMedia monitor, please refer to following suggestions for troubleshooting.
If you can not rectify the problem yourself, please contact your distributor or place of purchase.
Symptom Suggestions
Screen is “black”
1. Ensure that the power cord is connected and the monitor is on.
2. While pointing the remote control unit directly against the infrared
eye located in the well on the backside or the pinhole, press
“NTSC/PAL” once. Wait 2-3 seconds. Note the player must be in
playback mode, as the changes won’t take affect in menu/overview
mode.
3. Press “Output” once. Wait 2-3 second. Repeat step 3 upto 3 times.
The “output” button selects between the internal outputs (VGA, S-
video or CVBS) of the flashplayer. But as only the VGA output is
used, this must be selected as default output. Note that maybe step 2
and 3 must be done in combination.
“Signal out of range”
message
1. While pointing the remote control unit directly against the infrared
eye located in the well on the backside or the pinhole, press
“NTSC/PAL” once. Wait 2-3 seconds. Note the player must be in
playback mode, as the changes won’t take affect in menu/overview
mode.
“Media not detected”
message
1. Ensure that the memory card is proberly inserted.
2. Ensure that the memory card contains valid playable media files. If
the memory card has been removed during operation (with power on),
it is possible, by accident, to erase or corrupt the content. Always
make sure the monitor is turned off while removing or inserting a
memory card.
3. Maybe the contact pins (CF slot only) have been damaged, and the
monitor will need repair.
The image is too dark or
bright
1. Adjust the brightness and contrast.
Horizontal or vertical bars
appears and/or the picture is not
centered
1. Press “Auto Config button” on the 4-button OSD panel located on the
monitor backside in the well .
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