Chapter 14 - WARRANTY :
14 - 1 WITHIN THE US:
Your Mesa TIGRIS Integrated & Headphone amplifier is covered by a limited 30 days warranty. To extend it to its full three years coverage on parts & labor, you must complete the warranty registration form in Chapter 15 and return it to us by mail within 30 days from date of purchase.In the event your TIGRIS needs service under warranty, we pay for return shipping to you, while you are responsible for shipping charges to us. It is mandatory to use the original packing material. (If you no longer have it, let us send you an empty box to insure safe transit of your amplifier.)
Do not return the TIGRIS to the factory without first obtaining a four digit return authorization number via phone. Any product shipped to the factory without prior authorization will be refused and returned to you freight collect. When you do have to return your amp to us for service, remember to insure it for full value to protect yourself from potential shipping damage or loss! We recommend using FedEx as your carrier of choice.
14 - 2 OUTSIDE THE US:
Export models, which only differ from domestic models to comply with international line voltages are warranted under the particular warranty issued by the importer / distributor who assumes responsibility for setting up authorized repair stations for which we supply parts, schematics and technical support. If you have purchased your TIGRIS outside the US, please contact your local retailer for details on the warranty offered in your country. Similar return authorization procedures to the one above may apply. Check with your retailer or importer first before returning product for service.
We still request you return the warranty registration form to us - the questionnaire part provides us very valuable feedback from our customers, and in order to properly address the global community of music lovers, we want to also hear from end users outside of our own country. So even though your warranty services won’t be handled by us directly, do return the form to us nonetheless. Thank you.
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