5
Note
Checking the status of your Internet connection, network, and computer on every computer on the network is a quick way to determine how large a problem is.
troubleshooting.
Diagnosing and Solving Problems with Your 5-Port Switch
This chapter will help you solve installation and setup problems with your Microsoft® Broadband Networking
OSetup and Hardware Problems
ONetwork and Internet Problems
OFile and Printer Sharing Problems
If the problem you are experiencing is not covered in this chapter, you can find more troubleshooting information on the Microsoft Broadband Networking Web site at http://www.microsoft.com/broadbandnetworking /.
Note
For computers that are running Microsoft Windows® 2000 or Windows XP, you must be logged on as an administrator to perform software installations or change network settings. If you do not have administrative rights, see Windows Help.
Setup and Hardware Problems
This section will help you solve common setup and hardware- related problems with your switch.
I’m having problems connecting my network hardware, or my computer is not detecting the network connection.
OVerify that the switch is plugged into a power source, and that the power indicator light is green.
OCheck the Ethernet cables between the switch and each of the computers, and check the Ethernet cable between the switch and the modem.
When a cable has been correctly connected between your switch and another network device, the green Link LED will go on. If it does not, try a different cable or type of cable.
OCheck your modem documentation to verify that you are using the proper type of Ethernet cable.
OMake sure that all cables are securely fastened to the correct ports and that all network adapters are properly seated in the correct ports or slots.
When you insert an Ethernet cable into an Ethernet port, the connector will make an audible click as it snaps into place. If the cable does not snap into place, the connector might be damaged.
