Network and Internet Problems

This section will help you solve common issues that might occur while you are using your local area network (LAN) or Internet connection.

I can’t stay connected to my wireless network.

If you are running the Windows XP operating system with Service Pack 1 (SP1), you might lose connection to your wireless network every 3 to 5 minutes. This can be caused by incorrect wireless network security settings. To solve this problem, you need to disable 802.1x authentication on your wireless network, as described below.

To disable 802.1x authentication in Windows XP

1.Click Start, point to Connect To, click Show all connections, and then double-click your wireless network.

2.On the General tab, click Properties.

3.Click the Wireless Networks tab.

4.Under Preferred Networks, click your home network, and then click Properties.

5.Click the Authentication tab, and then click to clear the Enable IEEE 802.1x authentication for this network check box, if it is selected.

6.If you cannot click this check box, then you are not using 802.1x authentication or wireless security.

Note The security setting (such as a WEP key) that is used by your network adapter must match the security setting that is used by your base station, router, or gateway.

I can’t access the Internet from a computer on my wireless network.

The following troubleshooting steps will help you track down and solve the problem.

OMake sure that the rest of your network is functioning correctly. Verify that you can access the Internet from other wireless and Ethernet computers on your network. If other computers also cannot access the Internet, the problem might be with your base station, modem, or Internet service provider (ISP).

One other common cause of Internet connection problems is disconnected cabling. If the rest of your network is having problems, first check the cables between your computers and the base station or modem for loose connections or disconnected wires. Check the cables between the base station and the broadband modem. Verify that you are using the correct cables, that all cables are firmly attached, and that all status lights on the network devices indicate that your connections are functioning properly.

OCheck for range or interference issues. You might be out of range of the wireless base station or access point. If your computer is located near the outer limit of your wireless network, place the computer with the wireless adapter in the same room as your base station and try connecting again. If you can connect to the wireless network, you might previously have been out of range. If your computer is under your desk or in a tight space, try moving the computer away from the wall and readjusting the antenna on the PCI adapter.

Chapter 5: Troubleshooting 29

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Microsoft MN-730 manual Network and Internet Problems, Can’t stay connected to my wireless network

MN-730 specifications

The Microsoft MN-730 is a notable addition to Microsoft's lineup of innovative devices, specifically designed for enhancing productivity and collaboration in modern work environments. As remote work becomes increasingly prevalent, the MN-730 addresses the needs of professionals who seek reliable and efficient tools to facilitate communication and streamline workflows.

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