Model ER102 Owner’s Manual
Service and Technical Support
*If you have a problem which you believe requires service, please call first and speak with a service technician. Many problems can be remedied over the phone without returning the unit for service.
For Technical Support Contact:
Midland Radio Corporation
5900 Parretta Drive
Kansas City, Missouri 64120
Phone: (816)
Fax: (816)
If after talking with technical support you still feel your unit needs to be returned for serv- ice, follow the below instructions:
1.Pack the unit in its original box and packing. Then pack the original box in a suitable shipping carton. Caution: Improper packing may result in damage during shipment.
2.Include the following:
a.full description of any problems
b.money order for $7.50 to cover shipping and handling (this may not be required in some states)
c.daytime telephone number, name & address
3.For warranty service include a photocopy of the bill of sale from an authorized dealer or other proof of purchase showing the date of sale.
4.You do not need to return accessory items (AC/DC Adapter, batteries, Owners Guide) unless they might be directly related to the problem.
5.A flat rate of $45.00 will apply to repairs not covered by warranty or units
that are over one year old. Send only cashier’s check, money order or Master Card or Visa card number.
Send to:
Midland Radio Corporation
5900 Parretta Drive
Kansas City, Missouri 64120
Page 10 | www.midlandradio.com |
