Frequently asked questions
Repairs should only be carries out by an authorized technician in accordance with local and national safety regulations. Unauthorized repairs could cause injury or appliance damage. The manufacturer cannot be held responsible for unauthorized work.
The burner does not ignite after several attempts.
Possible fault | Solution |
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The burner is not assembled correctly. | See "Cleaning and Care - |
| Reassembling the burner". |
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The gas supply is not turned on. | Turn on the gas supply. |
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The burner is dirty. | See "Cleaning and care". |
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The flame holes are wet or blocked. | See "Cleaning and care". |
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The flame does not stay lit. |
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Possible fault
Solution
During the ignition process, the flame needs to touch the ignition safety control so that it heats up. If the flames does not touch, check that:
–The burner is seated correctly.
–There is no soiling on the ignition safety control.
See "Cleaning and Care - Reassembling the burner".
The igniter does not spark.
Possible fault |
| Solution |
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The circuit breaker has tripped. |
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| electrician for assistance if in doubt. |
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Food has deposited itself between the |
| See "Cleaning and care". |
ignitor and the burner cap. |
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Food has deposited on the ignition |
| See "Cleaning and care". |
safety control. |
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The flame appears different than usual. |
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Possible fault |
| Solution |
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The burner is assembled incorrectly. |
| Reassemble the burner as shown in |
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| "Cleaning and Care - Burner". |
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