Frequently asked questions
The preheating time is increased, the water flow amount is not correct and the unit performs less?
Possible fault | Solution |
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The machine needs to be descaled. | – See "Descaling the appliance". |
| If the "Descale" reminder did not |
| appear retest the water hardness to |
| ensure that the machine is set |
| correctly. |
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No water flows from the main dispenser.
Possible fault | Solution |
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The filters in the brew unit are clogged. | Rub any residue off the filters with a |
| sponge. See "Cleaning and Care". |
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The brew unit or waste unit could not be pulled from the machine.
Possible fault | Solution | |
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– | The brew unit is not in the correct | – Close the door. The brew unit |
| position. | automatically gets into the correct |
– | The door was opened during | position. |
| grinding or brewing. |
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No crema has formed or it is "different".
Possible fault | Solution | |
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– Check if the grind setting is too | – Adjust the grind setting. | |
coarse or too fine. |
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– Check what temperature range the | – Lower the temperature and amount | |
coffee type is set. If the temperature | of ground coffee. See "Settings". | |
is too high, there are black areas in |
| |
the crema. |
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– Some coffee types produce too | – The coffee is not fresh enough. | |
much crema when the coffee / | – The coffee is unsuitable for use in | |
espresso temperature is set to the | this machine. | |
maximum and the amount of ground | – The coffee dispensers are set too | |
coffee is too much. | ||
high. | ||
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