Frequently asked questions
The message "Check brew unit" appears on the display?
Possible fault | Solution | |
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The brew unit is clogged. | – | Follow the display prompts. |
| – | Clean the brew unit (see "Cleaning and |
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| care" - "Brew unit"). |
| – | Set the amount of ground coffee and |
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| the grinder setting to the medium |
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| settings, also adjust these settings in |
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| the user profiles. See the respective |
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| chapters in this manual. |
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The message "Fault - 28" appears on the display?
Possible fault | Solution |
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If too much ground coffee passes | – Tap the button next to OK. |
through the coffee chute the machine | The machine is again ready for use. |
is unable to process it. |
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One of the messages "Fault - 1" to "Fault - 4" or "Fault - 80" to "Fault - 83" appears in the display.
Possible fault | Solution |
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Switch off the machine using the | If the fault message appears in the |
On/Off button and wait about one | display again, call Customer Service. |
hour before switching it on again. |
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The message "Fault - 74" or "Fault - 77" appears in the display.
Possible fault | Solution |
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Turn the machine off and then on | If the fault message appears in the |
again after a short period of time. | display again call Customer Service. |
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