Frequently asked questions
Repairs should only be carried out by an authorized technician in accordance with local and national safety regulations. Unauthorized repairs could cause injury or appliance damage.
The burners do not ignite after several attempts.
Possible fault | Fix |
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– The burners are assembled | – Reassemble the burners as shown in |
incorrectly. | “Cleaning and Care - Burners”. |
– The gas valve is closed. | – Open the gas valve. |
– The burners are wet and soiled | – Clean the burners. See “Cleaning and |
and/or the flame holes in the | Care”. |
burners are soiled and clogged. |
|
– The igniters are wet. | – Dry the igniters. |
– The cooktop is not plugged in | – Plug the cooktop in and restore power. |
and the circuit breaker has | If lack of power is the problem, the |
tripped. | cooktop can be lit with a match. See |
| “Using the cooktop during a power |
| failure”. |
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|
The flame goes out after being lit.
–The burners are assembled incorrectly.
–The flame holes in the burners are soiled and clogged.
–Reassemble the burners as shown in “Cleaning and Care - Burners”.
–Clean the burners. See “Cleaning and Care”.
The igniters no longer work.
–Residue has been built up between the ignitor and the burner.
–Make sure the ignitor is dry.
–Clean the burners. See “Cleaning and Care”.
–Dry the igniters.
The flame appears different than usual.
–The burners are assembled incorrectly.
–Reassemble the burners as shown in “Cleaning and Care - Burners”.
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