Problem solving guide
General problems or an unsatisfactory wash result
Problem | Possible cause | Remedy |
The machine shakes | The machine feet are not | Level the machine (see |
during the spin cycle. | level. | "Installation"). |
The laundry has not | The machine detected an | Include both large and |
been spun properly and | imbalance during the final | small items in the load as |
is still wet. | spin and reduced the | this will give better |
| spin speed automatically. | distribution. |
The laundry has not | The spin speed selected | Select a higher spin |
been spun satisfactorily. | was too low. | speed next time. |
The pump makes | This is not a fault! These noises occur at the end of | |
strange noises. | a pump sequence as a normal part of the operation. | |
There is a lot of | The water pressure is too | – Clean the water inlet |
detergent residue in the | low. | filter. |
detergent drawer. |
| – Select Water plus. |
| Powder detergent used | Add washing powder |
| with water softeners can | and then add the water |
| be sticky. | softener. |
Fabric conditioner is not | The siphon is either | Clean the siphon, see |
completely dispensed or | incorrectly positioned or | "Cleaning and care - |
too much water remains | clogged. | Cleaning the detergent |
in the § compartment. |
| drawer". |
When laundry is dry it | Too vigorous wash | Programme in gentle |
feels hard to the touch. | action. | action and more water. |
| Not enough detergent | Increase detergent dose |
| used. | to prevent limescale |
|
| build up in laundry. |
| No fabric conditioner | Use fabric conditioner in |
| used. | last rinse. |
|
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