USER GUIDE

Frequently Asked Questions

Q 1: The client mouse doesn't work or is not synchronized.

A:Ensure the IP Extender mouse settings match the mouse model. Also see page 23 Q 2: Bad video quality or grainy picture

A:Use the brightness and contrast settings - see page 22. Use the auto adjustment feature to correct a flickering video.

Q 3: Login fails.

A:Was the correct user and password given? On delivery, the user "super" has the password "smart". Configure your browser to accept cookies.

Q 4: I use the Mozilla Browser 0.9.x., Netscape 6.x and https (secure http). When I try to open the Remote Console applet loading fails with Bad Magic Number Exception.

A:This is a bug in some older versions of Mozilla. Don't use https, or upgrade your Browser.

Q 5: The Remote Console window can't connect to IP Extender.

A:Maybe a firewall prevents access to the Remote Console. Ensure the TCP port numbers 443 or 80 are open for incoming TCP connections.

Q 6: Cannot connect to IP Extender.

A:Check if the network connection is working (ping the IP address of IP Extender). If not, check network hardware. Is IP Extender powered on? Check if the IP address of IP Extender and all other IP related settings are correct. Also verify that all the IP infrastructure of your LAN, like routers are correctly configured. Without a ping functioning, IP Extender can't work.

Q 7: Special key combinations, e.g. ALT+F2, ALT+F3 are intercepted by the console system and not transmitted to the host.

A:Define a so-called 'Button Key'. This can be done in the Remote Console settings.

Q 8: In the browser the IP Extender pages are inconsistent or chaotic.

A:Ensure your browser cache settings are feasible, and are not set to something like "never check for newer pages". Otherwise IP Extender pages may be loaded from your browser cache and not from the card.

Q 9: Windows XP doesn't awake from standby mode

A:This is possibly a Windows XP problem. Try not to move the mouse while XP goes into standby mode.

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Minicom Advanced Systems Smart IP Extender manual Frequently Asked Questions

Smart IP Extender specifications

The Minicom Advanced Systems Smart IP Extender is a cutting-edge device designed to enhance remote access and management of IT infrastructure. This product offers a seamless solution for extending video and USB signals over a standard IP network, thus allowing users to operate computers and peripherals from virtually anywhere in the world.

One of the main features of the Smart IP Extender is its support for high-resolution video transmission. It is capable of delivering resolutions up to 4K, which ensures that visual quality is not compromised, even when extending displays over long distances. This feature is particularly valuable in environments where high-definition graphics are crucial, such as in video editing, graphic design, and security applications.

Another standout characteristic of the Smart IP Extender is its flexibility in connectivity. The device supports multiple USB devices, enabling users to connect keyboards, mice, and other peripherals without the need for additional hardware. This plug-and-play functionality simplifies installation and allows for quick setup, making it ideal for both small offices and large enterprises.

In terms of technology, the Smart IP Extender utilizes advanced encoding and decoding technology to ensure minimal latency during data transmission. This latency reduction is essential for applications requiring real-time interaction, such as remote desktop access and virtual collaboration. Additionally, its high data rate capacity means that users can experience smooth and responsive performance, regardless of the distance from the source.

Security is another key feature of the Minicom Smart IP Extender. The device employs robust encryption protocols to protect sensitive data being transmitted over the network. This is particularly important for organizations handling confidential information, as it helps to mitigate risks associated with data breaches.

Moreover, the Smart IP Extender is designed with scalability in mind. Organizations can easily expand their network infrastructure without the need for complex rewiring or additional equipment. By integrating seamlessly with existing IT setups, the Smart IP Extender provides a cost-effective solution for future upgrades.

In summary, the Minicom Advanced Systems Smart IP Extender is a versatile tool offering high-quality video transmission, ease of use, minimal latency, enhanced security, and scalability. It stands out as an essential component for businesses seeking efficient remote access to their IT systems.