Mitel 3000 manual Does the 5110 Softphone require an external headset?

Q:Can the IP-based system phone be connected to the system through a dial up internet connection?

A:No. The IP-based system phone must be connected to a high speed Internet connection such as cable or DSL.

Q: Is it possible to make outside calls with the IP-based system phone or just intercom calls to other extensions on the system?

A:Yes, the IP-based system phone is a full featured extension and can make both intercom and outside calls as well as receive inbound calls directed to the remote extension depending upon how the specific extension is programmed.

Q.Are there any restrictions on where the 5110 Softphone can be used?

A.No. The 5110 Softphone can be used whenever or wherever a user is connected to the Internet. This could be anywhere in the world providing you have Broadband access.

Q: Does the IP phone require an external Power Over Ethernet Switch?

A:No, the IP phone can operate using either an external POE switch or a power supply (Brick).

Q:Can the system accommodate 6- 5120 IP Phones, 6- 5110 Softphones, and 6- Click To Dial applications?

A:Yes, you have a total of 12 IP endpoints that can be used on the system. The Click to Dial application shares the same endpoint space as the Softphones. When you purchase a Unified Communications Pack (4,8,or 12 user), you receive both the Softphones and Click To Dial applications. Therefore if you purchased a 4 user Unified Communications Pack, you would receive (4) Softphones and (4) Click To Dial Applications. The system would then still have the space to accommodate (8) IP phones.

Q: Does the 5110 Softphone require an external headset?

A:While the 5110 Softphone does not absoluteasly require a headset (if you had two-way speakers on your PC it would work), Mitel highly recommends you use a headset in conjunction with your 5110 Softphone. The Plantronics CS50-USB headset is a very good wireless option. There are dozens of headsets, both wired and wireless that Mitel CommSource® division

can provide.

Q:I have a POP3 email account, will the Unified Messaging feature, forward voice mails to those accounts?

A:*In most cases, the answer is yes. The Unified Messaging feature will only have direct server synchronization with a local MS Exchange server - meaning when you delete your email that has the voice mail, it will delete it from your phone voice mail and turn off your message waiting light. However, if you have a POP3 account the UM feature will do an SMTP forward to the email account. With a POP3 account you will need to delete the voice mail from both your email inbox and your phone voice mail.

*Some restrictions apply. You must have POP3 credentials. For example, if you have a Yahoo email address, you must have a Yahoo Email Plus account.

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