Appendices 47
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Appendix B: Troubleshooting, continued
Sound
Symptom Remarks
1. There is no sound even when the
volume is turned up.
• Checkifthe
MUTE
key is on.
• TheTV’sanalog
Listen to
setting may be set to SAP (analog
program from the ANT input) but no SAP is being broadcast.
• CheckthattheSound > Audio > TV Speakers option is set to
On
to hear sound from the TV speakers. Possibly the
TV Speakers
option is
Off
.
• IfusinganA/Vreceiver,checkthattheSound > Audio > T V
Speakers option is s et to
Off
to hear sound from the A/V receiver
speakers.
•
Press and hold the
POWER
button on the control panel for 10
seconds to perform System Reset.
•
The language selected in the Setup > Antenna Digital Audio
menu is not being broadcast for the current program.
2. The sound d oes not match the screen
picture.
The TV’s analog
Listen to
setting
may be set to SAP
(analog program
from the
ANT
input)
.
3. T he sound from my A/V receiver does
not match the screen picture (I should
hear the correct audio from my A/ V
receiver).
• Check that
DIGITAL AUDIO OUTPUT
and/o r
AVR AUDIO OUTPUT
on TV’s connection panel is connected to the A/ V receiver.
Without this connection, devices connected only to the TV (and
not the A/V receiver) can be heard o nly from the TV speakers.
Note that this includes the
ANT
input, a device (such as a
camcorder) connected to the TV, and any other device sending
audio to the TV only.
• Make sure the A/V receiver is set to the correc t input.
4. Cannot select an audio-only device; it
does not appear in the Input Selection
menu.
Plug an unused video plug into the
Y/VIDEO
jack to activate Auto
Input Sensing. Assign the name CD/A udio or MP3 to make the
audio device selectable in the Input Selection menu.
5. Sound is coming from the TV speakers
instead of the A/V receiver.
• Connect the TV’s audio output to the A/V re ceiver.
• Change TV Speakers setting to Off.
Stream TV-VNC Problems
Symptom Remarks
1. The VNC PC cannot be connected. • Check that the VNC PC (server) is turned on.
• Check that only one VNC server application is running on the PC.
If multiple VNC applications are running on the PC simultaneously,
it causes interference of the server.
• Check the firewall setting on the PC. The firewall may need to be
bypassed by adding the VNC server application to the exception
list of Windows® firewall setting.