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•Food is undercooked. •Loss of power
•Food cooked on wrong setting
for cooking time
•Glass Lid not placed correctly
on the Cooking Pot
•Test the mains outlet with a
lamp known to be working.
•Check the Control Knob
position and the recipe details.
•Check the Glass Lid is
correctly placed and nothing is
obstructing it.

Problem Reason Solution

•Food is overcooked. •Cooking Pot was under half full
•Food cooked too long
•Cooking Pot placed in Base
Unit while still very hot.
•The Slow Cooker has been
designed to thoroughly cook
food in a filled Cooking Pot. If
the Cooking Pot is only
half-filled, check to see if the
food is cooked 1 to 2 hours
earlier than recipe time.
•Check the Control Knob
position and the recipe details.
•Cooking time may be
shortened. Check food is
cooked 30 minutes to 1 hour
earlier than the stated recipe
time.
Troubleshooting

Helpline

If you are having a problem with your appliance,
please call our Helpline, as we are more likely to
be able to help than the store you purchased the
item from.
Please have the product name, model number
and serial number to hand when you call to help
us deal with your enquiry quicker.
UK Helpline: 0844 871 0960
IRE Helpline: 1800 409 119
Spares: 0844 873 0726

Talk To Us

If you have any questions, comments, want some
great tips or recipe ideas to help you get the most
out of your products, join us online:
Blog: www.morphyrichards.co.uk/blog
Facebook: www.facebook.com/morphyrichardsuk
Twitter: www.twitter.com/loveyourmorphy
Website: www.morphyrichards.com
Contact us
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