VC720504MUK Rev1_Instruction Book 07/08/2013 16:28 Page 8
VC720504MUK Rev1 08/13
Registering your 2 year guarantee
Your standard 1 year guarantee is extended for an additional 12 months when you register the product within 28 days of purchase with Morphy Richards. If you do not register the product with Morphy Richards within 28 days, your product is guaranteed for 1 year. To validate your 2 year guarantee, register with us online at
www.morphyrichards.co.uk
Or call our customer registration line
UK | 0844 871 0962 |
IRE | 1800 409 119 |
N.B. Each qualifying product needs to be registered with Morphy Richards individually.
Please note that the 2 year guarantee is only available in the UK and Ireland. Please refer to the 1 year guarantee
for more information.
Your 1 year guarantee
To qualify for the 1 year guarantee, the appliance must have been used according to the instructions supplied.
It is important to retain the retailer’s receipt as proof of purchase. Staple your receipt to this back cover for future reference.
Please quote the following information if the product develops a fault. These numbers can be found on the base of the product.
Model no. | Serial no. |
All Morphy Richards products are individually tested before leaving the factory. In the unlikely event of any appliance proving to be faulty within 28 days of purchase, it should be returned to the place of purchase for it to be replaced.
If the fault develops after 28 days and within 12 months (2 years if registered) of original purchase, you should contact the Helpline number quoting Model number and Serial number on the product, or write to Morphy Richards at the address shown.
You may be asked to return a copy of proof of purchase.
Subject to the exclusions set out below (see Exclusions), the faulty appliance will then be repaired or replaced and dispatched usually within 7 working days of receipt.
If you suspect a fault, follow the simple checks detailed below before retrying the appliance or calling the helpline.
•Check the steam outlet is not blocked.
•Check the plug is firmly in the socket.
•Check the socket is working by trying another appliance.
•Check the fuse in the plug.
If, for any reason, this item is replaced during the 1 year guarantee period, the guarantee on the new item will be calculated from original purchase date. Therefore it is vital to retain your original till receipt or invoice to indicate the date of initial purchase.
This appliance is intended for domestic use only. Misuse or use for commercial or any other purpose will render the guarantee invalid.
Exclusions
Morphy Richards shall not be liable to replace or repair the goods under the terms of the guarantee where:
1The fault has been caused or is attributable to accidental use, misuse, negligent use or used contrary to the manufacturer’s recommendations or where the fault has been caused by power surges or damage caused in transit.
2The appliance has been used on a voltage supply other than that stamped on the products.
3Repairs have been attempted by persons other than our service staff (or authorised dealer).
4The appliance has been used for hire purposes or non domestic use.
5The appliance is second hand.
6Morphy Richards reserves the right not to carry out any type of servicing under the guarantee at its discretion.
7The guarantee excludes consumables such as cloths and
8Any problems arise as a result of limescale
•This guarantee does not confer any rights other than those expressly set out above and does not cover any claims for consequential loss or damage. This guarantee is offered as an additional benefit and does not affect your statutory rights as a consumer. Morphy Richards products are intended for household use only. See usage limitations within the location safety instructions.
Disclaimer
Morphy Richards has a policy of continuous improvement in product quality and design. The company, therefore reserves the right to change the specification of its models at any time.
For electrical products sold within the European Community. At the end of the electrical products useful life, it should not be disposed of with household waste. Please recycle where facilities exist. Check with your Local Authority or retailer for recycling advice in your country.
IF YOU ARE HAVING A PROBLEM | UK: | 0844 871 0960 |
WITH ONE OF OUR PRODUCTS, | EIRE: | 1800 409 119 |
CALL OUR HELPLINE: | SPARES: | 0844 873 0726 |
The After Sales Division
Morphy Richards Ltd
Mexborough,
SouthYorkshire,
England, S64 8AJ
