English
Troubleshooting
My headset will not enter pairing mode
Make sure that any devices previously paired with the headset are turned off. If the indicator light is flashing in blue, first turn off the other device, then close and reopen the headset boom. The indicator light becomes steadily lit in blue indicating the headset is now in pairing mode.
My headset will not pair with my phone
Open the boom flip. Press and hold both Volume buttons and the Call button for more than 10 seconds. The indicator light flashes blue 3 times and then becomes steadily lit. The headset is now in pairing mode to complete the pairing process.
My phone doesn’t find my headset
Make sure the indicator light on your headset is on (lit in blue) and steady when your phone is searching for devices.
My headset worked before but now it’s not working
Make sure your phone is on and the Bluetooth feature is turned on in your phone.If the Bluetooth feature was turned off or was turned on only temporarily, you may need to restart the Bluetooth feature and pair your phone and headset again.
If you have any additional questions, please call your hotline number
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