Troubleshooting
The following list includes common situations that might prevent the full enjoyment of your Cox Digital Cable. If you’re still experiencing difficulties after trying these remedies, please call Cox Customer Service at the number provided at the front of this guide.
Damage that requires service
If your equipment has damage that requires service, unplug your equipment from the electrical outlet. Call Cox Customer Service when any of the following occurs:
•There is damage to the power cord or plug.
•Liquid enters the equipment.
•A heavy object falls on the equipment.
•There is exposure to rain or water.
•Operation is not normal (instructions in this book describe the proper operation).
•If the equipment is dropped, or if the cabinet of this equipment is damaged.
•If this equipment exhibits a distinct change in performance.
To schedule a repair appointment, contact Cox Customer Service at the number provided at the front of this guide.
No picture/distorted picture
•Plug your television and the settop into an electrical outlet.
•Make sure all cables are properly connected, and that all connections are tight.
•Make sure the TV power is turned on.
•If your system includes a VCR and/or stereo, make sure they are properly connected to the settop.
•Make sure your TV is tuned to the proper input channel (3 or 4).
•Make sure Parental Control is OFF. See page 27.
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