Troubleshooting

The following list includes common situations that might prevent the full enjoyment of your Cox Digital Cable. If you’re still experiencing difficulties after trying these remedies, please call Cox Customer Service at the number provided at the front of this guide.

Damage that requires service

If your equipment has damage that requires service, unplug your equipment from the electrical outlet. Call Cox Customer Service when any of the following occurs:

•There is damage to the power cord or plug.

•Liquid enters the equipment.

•A heavy object falls on the equipment.

•There is exposure to rain or water.

•Operation is not normal (instructions in this book describe the proper operation).

•If the equipment is dropped, or if the cabinet of this equipment is damaged.

•If this equipment exhibits a distinct change in performance.

To schedule a repair appointment, contact Cox Customer Service at the number provided at the front of this guide.

No picture/distorted picture

•Plug your television and the settop into an electrical outlet.

•Make sure all cables are properly connected, and that all connections are tight.

•Make sure the TV power is turned on.

•If your system includes a VCR and/or stereo, make sure they are properly connected to the settop.

•Make sure your TV is tuned to the proper input channel (3 or 4).

•Make sure Parental Control is OFF. See page 27.

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Motorola DCT2000, DCT2500 user manual Troubleshooting, Damage that requires service, No picture/distorted picture
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DCT2000, DCT2500 specifications

The Motorola DCT2000 and DCT2500 are digital cable television set-top boxes that have made significant contributions to the evolution of digital television viewing. Designed for cable operators and consumers alike, these models offer a plethora of features that enhance the viewing experience while providing robust solutions for service providers.

The Motorola DCT2000 is particularly well-regarded for its reliable performance and user-friendly interface. It supports standard digital cable service, allowing users to access a variety of channels without the need for a separate digital converter. The DCT2000 is equipped with advanced video processing capabilities, which ensure high-quality picture output. With features such as a 480i output for standard definition televisions, this model was designed to bridge the gap between analog and digital content seamlessly.

On the other hand, the Motorola DCT2500 offers more advanced features that cater to the demands of modern viewers. This model not only supports standard definition content but also delivers enhanced capabilities for high-definition video. The DCT2500 is notable for its support of the DOCSIS 2.0 standard, which allows for faster data transmissions. This means that users can enjoy more channels, improved video quality, and a superior overall viewing experience.

Both the DCT2000 and DCT2500 utilize the Media Cipher technology, ensuring that content remains secure and protected from unauthorized access. This is particularly important for service providers looking to secure their premium channels. Additionally, these set-top boxes feature a range of connectivity options, including standard composite video outputs, S-Video outputs, and coaxial digital audio outputs, making them compatible with a wide range of televisions and audio systems.

Another important aspect of these devices is their interactive capabilities. They support features like on-screen programming guides, which allow users to navigate content easily and even set reminders for their favorite shows. This interactivity enhances the overall user experience and invites viewers to engage more deeply with the content they enjoy.

In summary, both the Motorola DCT2000 and DCT2500 set-top boxes offer a blend of essential features, advanced technologies, and user-friendly characteristics. While the DCT2000 serves as a reliable, standard digital converter, the DCT2500 pushes the envelope with its high-definition capabilities and fast data transmission. Together, these models represent Motorola's commitment to delivering high-quality digital television solutions.
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