4 - 4 MC1000 with Windows CE 4.2 User Guide

Single Slot Serial/USB Cradle
Table 4-2
Troubleshooting the Single Slot Serial/USB Cradle
Symptom Possible Cause Action
Charge LEDs do not
light when mobile
computer or spare Li-ion
battery is inserted. See
Figure 3-1 on page 3-2
.
Cradle is not receiving power. Ensure the power cable is connected securely to both
the cradle and to AC power.
Mobile computer is not seated
correctly in the cradle. Remove and re-insert the mobile computer into the
cradle, ensuring it is firmly seated.
Spare Li-ion battery is not
seated correctly in the cradle. Remove and re-insert the spare Li-ion battery into the
charging slot, ensuring it is correctly seated. Note the
polarity icon on the battery.
Extreme battery temperature. Li-ion battery does not charge if battery temperature is
below 32°F (0°C) or above 104°F (40°C).
Mobile computer battery
is not charging. Mobile computer was removed
from cradle or cradle was
unplugged from AC power too
soon.
Ensure cradle is receiving power. Ensure mobile
computer is seated correctly. If a mobile computer
battery is fully depleted, it can take up to four hours to
fully recharge the battery.
Battery is faulty. Verify that other batteries charge properly. If so,
replace the faulty battery.
Mobile computer is not fully
seated in the cradle. Remove and re-insert the mobile computer into the
cradle, ensuring it is firmly seated.
Extreme battery temperature. Li-ion battery does not charge if battery temperature is
below 32°F (0°C) or above 104°F (40°C).
Spare Li-ion battery is
not charging. Li-ion battery not fully seated in
charging slot. Remove and re-insert the spare Li-ion battery into the
cradle, ensuring it is correctly seated. Note the
polarity icon on the battery.
Battery inserted incorrectly. Ensure the contacts are facing down and toward the
back of the cradle. Note the polarity icon on the
battery. Note the polarity icon on the battery.
Battery is faulty. Verify that other batteries charge properly. If so,
replace the faulty battery.
Extreme battery temperature. Li-ion battery does not charge if battery temperature is
below 32°F (0°C) or above 104°F (40°C).
During data
communications, no
data was transmitted, or
transmitted data was
incomplete.
Mobile computer removed from
cradle during communications. Replace mobile computer in cradle and retransmit.
Incorrect cable configuration. See the system administrator.
Communications software is not
installed or configured properly. Perform setup as described in the MC1000 with
Windows CE 4.2 Integrator Guide.