Motorola SB3500 manual Troubleshooting, Problem Possible Solution

TROUBLESHOOTING

This information is to help you quickly solve a problem. Before calling your service provider, try pressing the reset button. Resetting the SB3500 may take 5 to 30 minutes. Your service provider will need to know the status of the front-panel lights.

The problem Possible Solution

Green POWER light is off Check that the power cord is properly plugged into the wall outlet and to the rear panel of the SB3500.

Call your service provider.

Cannot receive or send data Check the lights on the front-panel. Note the first light from top to bottom that is off. This light indicates where the error occurred. If the first light that is off is:

Receive During normal operation, the downstream channel is lost. During startup, the downstream channel is not acquired.

Send During normal operation, the upstream channel is lost. During startup, the upstream channel is not acquired.

Online During normal operations, the IP registration is lost. During startup, the IP registration was not successful.

Check that your TV is working, that you have cable TV, and that you have a clear TV picture. If you aren’t receiving your regular TV channels, your data service will not function.

Check the coaxial cable at the rear panel and outlet and hand-tighten if necessary.

Check the IP address (follow the steps on page 18); call your service provider if you need an IP address.

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