Mr. Coffee NLX5, NL4 Service and Maintenance, Questions? You can call us toll-freeat, Repairs

TROUBLESHOOTING

POTENTIAL PROBLEMS	PROBABLE CAUSE
“ON” LIGHT DOES NOT ILLUMINATE	• Unplugged
	• Power outage
COFFEE IS NOT BREWING	• Unplugged
	• Power outage
	• The water reservoir is empty
	• The filter basket is not
	properly inserted
	• Decanter is not placed all the way
	on the warming plate
COFFEEMAKER ONLY BREWS WATER	• No grounds in filter basket
COFFEEMAKER BREWS SLOWLY	• Coffeemaker needs cleaning
FILTER BASKET OVERFLOWS	• The filter basket is not
	properly inserted
	• Decanter is not placed all the way
	on the warming plate
	• Decanter lid not on carafe
	• Too many grounds placed in filter
	• Decanter was removed from warming
	plate longer than 30 seconds
BURNING COFFEE SMELL	• Empty decanter was left on hot
	warming plate
	• Coffee was spilled on the
	warming plate
COFFEE IS NOT HOT	• Power outage
	• Automatic shut-off was activated
	(NLX4 & NLX5 Only)
COFFEE TASTES BAD	• Coffee ground other than for
	automatic-drip coffeemaker was used
	• Ground coffee-to-water ratio
	was unbalanced
	• Coffeemaker needs cleaning
GROUNDS ARE IN COFFEE	• Paper filter not properly seated
	in basket
	• Filter collapsed

Questions? You can call us toll-free at 1-800-672-6333.

Service and Maintenance

Replacement Parts

•Filters

For better tasting coffee and tea, we recommend that you use MR. COFFEE® brand 4-cup paper filters or MR. COFFEE® brand permanent filters. These filters are available at most grocery stores.

•Decanters

You can usually purchase a replacement decanter from the store where you purchased your coffeemaker. If you are unable to find a replacement, please call 1-800 MR COFFEE (1-800-672-6333) in the U.S. or 1-800-667-8623 in Canada for information on where you can find a store that carries replacement decanters.

Repairs

If your coffeemaker requires service, do not return it to the store where you purchased it. All repairs must be made by Sunbeam or by an authorized MR. COFFEE® Service Center. If you live in the U.S. or Canada, please call us at the following toll-free telephone numbers to find the location of the nearest authorized service center:

U.S. 1-800 MR COFFEE (1-800-672-6333)

Canada 1-800-667-8623

To assist us in serving you, please have the model number (NL4, NL5, NLX4 or NLX5) and date of purchase information when you call.

Visit our website and discover the secret to brewing the perfect cup of coffee. You’ll also find a rich blend of gourmet recipes, entertaining tips and the latest information on MR. COFFEE® products.

www.mrcoffee.com

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