Chapter 4 - Warranty, Service & Technical Support
Service
In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota, factory. Please send modems that require repairs to the following address:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Attn: Repairs, Serial #______
A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS. Please include inside the shipping box a description of the problem, a return shipping address (must have street address, not P.O. Box), a telephone number, and if the product is out of warranty, a check or purchase order for repair charges.
Extended
http://www.multitech.com/PROGRAMS/orc/ for details on rates and coverages.
Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department at
Please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or
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