Muratec MFX-1350, F-305 Machine errors, Faxing errors

12-20 MaIntenance & probLeM soLvInG

Machine errors

Symptom Suggested solutions

The LCD shows nothing, and

the keys are not working.

Check that the power switch is turned on.

The machine is not activated

when the power switch is

turned on.

Check that the power cord is connected properly.

The machine beeps and shows

an error message.

See “LCD error messages,” on page 12-14.

Documents jam frequently

• Check for the ADF cover is closed properly.

• If there is a foreign matter in the ADF, remove it.

• Ensure that the document is an acceptable weight. (See “Document handling,”

page 2-10.)

• Clean the ADF rollers (see page 12-3.)

Paper Jams Frequently

• Ensure that the paper is an acceptable weight. (See “Paper handling,” page 2-12.)

Faxing errors

Symptom Suggested solutions

Cannot send

• Check that the phone line is connected properly.

• Check that the number stored in your autodialer is correct.

• Make sure that the machine is in fax mode. If not, change to the mode to the fax

mode by pressing <

copy

4

fax

4

scan

>.

Cannot stop transmission Your machine cannot cancel a transmission by pressing <Stop>. To cancel a

transmission, press <Job Conﬁrm./Fax Cancel> and select a job you want to

cancel, then press <Enter>. (See “Reviewing or canceling commands,” page 4-8

for more details.)

Cannot receive automatically

• Check that the phone line is connected properly.

• Check that the machine is in the automatic receiving mode (page 5-2).

• The memory may be full. If there is no paper in the cassette, set a paper to print

the received document stored in the memory.

Cannot receive manually

• Make sure that the external phone is attached to your machine to receive a fax

manually.

• In manual receive mode, you must press <Start> before you hang up the phone.

• The memory may be full. If there is no paper in the cassette, set paper.

Cannot store a document into

memory

• Make sure that the machine is in fax mode. If not, change to the mode to the fax

mode by pressing <

copy

4

fax

4

scan

>.

• The memory may be full. If there is no paper in the cassette, set the paper to

print the received document stored in the memory.

• The number of document can be stored in the current operation is full. Delete

unnecessary documents.

* The document glass is available only for the MFX-1350/MFX-1330.

Contents

Main Users Guide Plain-paper digital Fax/Copier/Printer/Scanner MFX-1350/MFX-1330 F-305/F-300 Preface The manuals for your machine Page Contents Page Page Page Page How to read this manual ii Regulatory information Customer information United States of America Page iv ENERGY ST AR QuadAcces s Super G3 Trademarks Limited warranty vi Precautions viii Caution labels and indicators Page x Routine Maintenance Ventilation Page Layout & Installation 1-2 L Packing contents Page Page 1-5 L L 8 9 10 11 12 Page Setting up the machine 1-8 L Making connections Telephone line connection Connecting the optional handset Connecting an external phone Page Page Page Page Initial setup 1-14 L Specifying initial settings 1 11 Language 2 Page Page Page Page Page 2-2 GettInG started Operating tips Switching the machine mode Entering characters Page 2-4 GettInG started Selecting a function Short-cut operation with the numeric keys Searching for a function using the cursor key 1 2 3 Function table You can search for any function using the function table below. ( 2-6 GettInG started 2-7GettInG started 2-8 GettInG started 2-9GettInG started 2-10 GettInG started Document and paper handling Document handling Acceptable documents Things not to put in your machine Page 2-12 GettInG started Paper handling Acceptable paper sizes Paper to avoid: Page Page Page 2-16 GettInG started 4 5 6 Setting of the paper size 1 4 5 6 7 8 Autodialler 3-2 autodIaLLer & dIaLLInG optIons Autodialer basics Autodialers Call groups Destination names and phone directory dialing 3-3autodIaLLer & dIaLLInG optIons Special dialing characters One-touch keys 3-5autodIaLLer & dIaLLInG optIons autodIaLLer & dIaLLInG optIons Quick one-touch registration 1 2 3 4 5 Page Speed-dial numbers Page Call group dialing Page Phone directory dialing Page Sending faxes Before sending n Page 4-4 sendInG faxes Sending a fax Memory transmission 1 Sending a fax using the ADF 2 3 4 1 2 3 4 5 6 7 Real-time transmission (non memory transmission) 1 2 3 4 Redialing 4-8 sendInG faxes Reviewing or canceling commands To review or cancel command 1 6 2 3 4 Page 4-10 sendInG faxes View or print the results of fax transactions 1 2 3 4 Printing the result of a fax transaction: Advanced fax functions 4-12 sendInG faxes Broadcasting 1 2 3 4 5 Page 4-14 sendInG faxes Batch transmission Adding or editing a batch box 1 2 3 4 Page Page Page Page Page 4-20 sendInG faxes Cover page Turning the cover page on 1 2 Entering the cover page message Page 4-22 sendInG faxes Sending documents to an e-mail gateway (fax server) Setting the e-mail gateway feature 1 2 3 4 Page Page Receiving faxes 5-2 receIvInG faxes Receiving a fax Selecting the reception mode 1 2 3 4 Manual reception mode Page 5-4 receIvInG faxes Answering calls manually Receiving a call manually with an external phone Switch between the automatic or manual reception mode 1 2 3 Page 5-6 receIvInG faxes Settings for fax reception Setting the number of rings 1 Page 5-8 receIvInG faxes Advanced receiving functions 1 2 3 Page Page Page 5-12 receIvInG faxes Fax forwarding Turning the fax forwarding ON or OFF 1 2 3 Page 5-14 receIvInG faxes Separator page Setting the Separator page 1 2 3 Page 6-2 usInG f-code features F-code: an introduction Guidelines for using F-code Creating or modifying an F-code box Page 6-4 usInG f-code features 8 9 10 If you setup a Bulletin box: 11 Page Page Page 6-8 usInG f-code features Storing a document in a bulletin box for polling 1 2 3 4 Printing a document stored in a bulletin box 1 2 3 4 5 6 Printing a document received in the security box 1 2 3 4 5 Page 6-12 usInG f-code features Polling a document using a subaddress and password 1 2 3 4 5 Copying 7-2 c Before copying Document and paper handling Changing your machine to the copy mode Display in the copy standby mode Memory overow message Making copies 7-4 c Basic copy settings Selecting the document type 1 2 Scanning the contrast 1 Page 7-6 c Selecting the document size Advanced copy functions 7-8 c Combine 1 2 3 4 5 Page Page Page Page Special features 8-2 specIaL features Soft keys MFX-1350/MFX-1330 control panel Functions you can assign to a soft key The following table lists the functions you can assign to the soft key. Page 8-4 specIaL features Macro keys Steps you can program into a macro key 8-5specIaL features specIaL features Creating or modifying a macro 1 2 3 4 5 Page Page 8-8 specIaL features Viewing counters 1 2 Security features Security features Page 9-4 securIty features 3 4 5 Turning security reception off and Printing the document stored in memory 1 2 Page Page Page Using department codes Page Page Page 9-12 securIty features Printing the department code list To print the list: 4 Resetting the department code counter 1 2 Copy protection Page Page 10-2 user settInGs Machine settings Accessing the machine setting 1 2 3 4 5 Page 10-4 user settInGs Fax settings 10-6 user settInGs Copy settings 10-8 user settInGs Scanner settings Accessing the scanner setting 1 2 3 4 5 Page 11-2 report & LIsts Table of the lists and journal Page 11-4 report & LIsts Activity journal Setting the activity journal 3 1 2 Printing an activity journal manually Transmission Conrmation Report 11-6 report & LIsts Stored document list Erased document notication Maintenance & Problem solving Maintenance Page Page Page Page Page 12-8 MaIntenance & probLeM soLvInG Troubleshooting Document jams Case 1: Case 2: 1 Page Page Page Page Page 12-14 M aIntenance & p robLeM LCD error messages 12-15MaIntenance & probLeM soLvInG MaIntenance & probLeM soLvInG 12-16 M aIntenance & p robLeM Page 12-18 M aIntenance & p robLeM Error code Dialing errors Reception errors Transmission errors Page 12-20 M aIntenance & p robLeM Machine errors Faxing errors 12-21MaIntenance & probLeM soLvInG MaIntenance & probLeM soLvInG Copying errors PC printing errors [CD] Scanner errors [CD] 12-22 M aIntenance & p robLeM Print quality problems Pages are black Pages are blank Printouts are too light Printouts are too dark Page 12-24 M aIntenance & p robLeM If you cannot solve the problem AI aI-2 appendIx & Index Specications General Page aI-4 appendIx & Index Scanner Consumable items aI-5appendIx & Index AI a ppendIx & I Index A B C D M N O P Q Page Page Page Users Guide Plain-paper digital Fax/Copier/Printer/Scanner MFX-1350/MFX-1330 F-305/F-300