12
TROUBLE SHOOTING GUIDE
SYMPTOM | PROBLEM | TEST SOLUTION |
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No Flame Light but | - Light bulbs have burned out. | - Remove access panel and change |
everything else is |
| light bulbs. |
working properly. |
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Flame light, but no | - | Flame generator motor has burned out. |
movement in the flame | - | Flame generator has come loose. |
-Consult your local dealer.
-Remove the access panel and check to make sure the flame generator is in the flame generator bracket, and is secured to the motor with the rubber tube.
| Remote control | - | Dead batteries. | - Make sure batteries are charged. | |
| not working | - | No power to the unit. | - Make sure main power is on. | |
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| - | Power turned off. | - Turn on manual power switch. | |
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| - | Remote needs to be synchronized | - Push the learn button on the control panel | |
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| with receiver. | at the same time you push the on button on | |
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| the remote. | |
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| Heater works but | - | Fan on heater is not working. | - Consult your local dealer. | |
| there is no air flow. |
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| Fan works but there is | - | Heater is not working. | - Consult your local dealer. | |
| no heat. |
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| Fireplace will not | - | Breaker or fuse has blown. | - Check main power switch is turned on. | |
| turn on. |
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| - Consult your local dealer. | |
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| Heater does not turn off. - | Thermostat is set to high. | - Turn thermostat | ||
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| - Thermostat may be faulty. | - Consult your local dealer. | ||
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| Excessive noise coming - | Dirt build up on fan bearing. | - Consult your local dealer. | ||
| from the top of the unit. | - | Defective blower. | - Vacuum the top control compartment. | |
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| Odour | - | Dust has settled on the | - Run heater until odour ceases | |
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| heater element. | (approx. 1/2 hr) | |
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| - Consult your local dealer. | |
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| Heater cycling on | - | Air intlets blocked. | - Check to make sure there is nothing blocking | |
| and off |
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| the air inlets on the bottom of the unit. | |
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| - Should not be on high pile carpet that can | |
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| block air inlets. | |
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| The fireplace turns off | - | Fuse may be loose | - Consult your local dealer | |
| when moved or bumped. |
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| (Remove the 5 screws from the control panel | |
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| and check that the fuse is not blown or loose.) | |
