10
Troubleshooting
Problem | Possible Causes | Solution |
Low heat / Low flame. | Improper preheating. | Allow charcoal to burn until covered with a light grey ash. |
|
| (usually |
| Not enough airflow. | Open Vents. |
| Low charcoal. | Add more charcoal to the charcoal tray. |
| Improper charcoal | Raise charcoal tray to highest position. |
| tray location. |
|
|
|
|
Excessive | Improper preheating. | Preheat grill with lid closed for 20 - 25 mins. |
| Excessive grease and | Clean ash/drip pan regularly. Do not line pan with |
| ash build up in ash/ | aluminum foil. Refer to cleaning instructions. |
| drip pan. |
|
| Improper charcoal | Lower charcoal tray to lowest position. |
| tray location. |
|
|
|
|
“Paint” appears to be peeling inside | Grease build up on | This is not a defect. The finish on the lid and hood is |
lid or hood. | inside surfaces. | stainless steel, and will not peel. The peeling is caused |
|
| by hardened grease, which dries into |
|
| that will flake off. Regular cleaning will prevent this. See |
|
| cleaning instructions. |
|
|
|
www.napoleongrills.com
