Napoleon Grills PT450RB manual Problem Possible Causes Solution

Problem	Possible Causes	Solution
Burners burn with yellow	Possible spider web or other	Thoroughly clean burner by removing. See general
flame, accompanied by the	debris, or improper air shutter	maintenance instructions. Open air shutter slightly
smell of gas.	adjustment.	according to combustion air adjustment instructions.
Flames lift away from	Improper air shutter adjustment.	Close air shutter slightly according to combustion air
burner, accompanied by the		adjustment instructions.
smell of gas, and possibly
difficulties in lighting.
Burner will not light with the	Dead battery / or installed	Replace with heavy duty 'AAA' battery. Install with positive
igniter, but will light with a	incorrectly.	terminal up.
match.	Loose electrode wire.	Check that electrode wire is firmly pushed onto the
		terminal on the back of the igniter.
	Wrong replacement igniter.	One spark systems must use a one spark igniter.
	Improper gap at electrode tip.	Ensure that the collector box is tight, and the gap between
		the electrode end and the collector box is between 1/8 - 3/
		16". The gap can be adjusted by bending the box in or out.
	Lifting flames on burner.	Close air shutter slightly - see previous problem
Humming regulator.	Normal occurence on hot days.	This is not a defect. It is caused by internal vibrations in
		the regulator, and does not affect the performance or safety
		of the gas grill. Humming regulators will not be replaced.
Burners will not crosslight	Plugged ports along back of	Clean burner ports. See burner maintenance instructions.
each other.	burner.
"Paint" appears to be	Grease build up on inside	This is not a defect. The finish on the lid and hood is
peeling inside lid or hood.	surfaces.	stainless steel and porcelain, and will not peel. The
		peeling is caused by hardened grease, which dries into
		paint-like shards, that will flake off. Regular cleaning will
		prevent this. See cleaning instructions.
Burner output on “high”	Lack of gas.	Check gas level in propane cylinder.
setting is too low.	Supply hose is pinched.	Reposition supply hose as necessary.
(Rumbling noise and
fluttering blue flame at	Dirty or clogged orifice.	Clean burner orifice.
burner surface.)	Spider webs in venturi tube, or	Clean out venturi tube.
	other foreign matter.
	Cracked ceramic tile.	Order replacement burner from your Authorized Napoleon
		dealer.
	Propane regulator in “low flow”	Ensure lighting procedure is followed carefully. All gas
	state.	grill valves must be in the off position when the tank valve
		is turned on. Turn tank on slowly to allow pressure to
		equalize. See lighting instructions.
Infrared burner flashes	Ceramic tiles overloaded with	Turn burner off and allow to cool for at least two minutes.
back (during operation the	grease drippings and build-up,	Relight burner and burn on high for at least five minutes or
burner abruptly makes a	ports are clogged.	until the ceramic tiles are evenly glowing red.
loud “whoosh” sound,	Burner overheated due to	Ensure that no more than 75% of the grill surface is
followed by a continuous
blow-torch type sound and	inadequate ventilation (too much	covered by objects or accessories. Turn burner off and
grows dim.)	grill surface covered by griddle or	allow to cool for at least two minutes, then relight.
	pan.)
	Cracked ceramic tile.	Allow burner to cool and inspect very closely for cracks. If
		any cracks are found, contact your authorized Napoleon
		dealer for ordering a replacement burner assembly.
	Leaking gasket surrounding the	Contact your authorized Napoleon dealer for instructions
	ceramic tile, or a weld failure in	on ordering a replacement burner assembly.
	the burner housing.		11