12
ORDERING REPLACEMENT PARTS
Beforecontacting the customer service department, check the NAC web site for more extensive cleaning, maintenance, troubleshooting and part
replacementinstructions at www.napoleongrills.com. Contactthe factory directly for replacement parts and warranty claims. Thecustomer
servicedepartment is available between 9 AM and 5 PM (Eastern standardtime) at 1-866-820-8686 or fax at 1-705-727-4282. Inorder to process
aclaim, we must be provided with the following information:
1.Model and serial number of the unit.
2.Part number and description.
3.A concise description of the problem ('broken' is not sufficient).
4.Proof of purchase (photocopy of the invoice).
In some cases the customer service representative may request to have the parts returned to the factory for inspection, before providing
replacementparts. The parts must be shipped prepaid to the attention of the customer service department with the following information:
1.Model and serial number of the unit.
2.A concise description of the problem ('broken' is not sufficient).
3.Proof of purchase (photocopy of the invoice).
4.Return Authorization number - provided by the customer service representative.
Beforecontacting customer service, kindly note that the following items are not covered by the warranty:
-costsfor transportation, brokerage or export duties
-laborcosts for removal and re-installation
-costsfor service calls to diagnose problems
-discolorationof stainless steel parts
-partfailure due to lack of cleaning and maintenance, or use of improper cleaners (ovencleaner).