Problem | Possible Causes | Solution |
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Burner will not light with the | Loose electrode or switch | Check that electrode wires are firmly pushed onto the |
ignitor, but will light with a | terminal wires. | terminal on ignition module. Check that the lead wires from |
match. |
| the module to the ignition switch are firmly pushed onto their |
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| respective terminals. |
| Loose electrode wire. | Check that electrode wire is firmly pushed onto the |
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| terminal on the back of the ignitor. |
| Improper gap at electrode tip. | Ensure that the collector box is tight, and the gap |
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| between the electrode end and the collector box is |
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| between 1/8 - 3/16". The gap can be adjusted by |
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| bending the box in or out. |
| Dead battery. | Replace the battery with a new one. |
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Humming regulator. | Normal occurance on hot days. | This is not a defect. It is caused by internal vibrations |
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| in the regulator, and does not affect the performance |
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| or safety of the gas grill. |
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Burners will not crosslight | Plugged ports along back of burner. | Clean burner ports. See burner maintenance |
each other. |
| instructions. |
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"Paint" appears to be peeling | Grease build up on inside surfaces. | This is not a defect. The finish on the lid and hood is |
inside lid or hood. |
| porcelain, and will not peel. The peeling is caused |
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| by hardened grease, which dries into |
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| shards, that will flake off. Regular cleaning will prevent |
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| this. See cleaning instructions. |
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ORDERING REPLACEMENT PARTS
Contact the factory directly for replacement parts and warranty claims. The customer service department is available between 9 AM and 5 PM (Eastern standard time) at
1.Model and serial number of the unit.
2.Part number and description.
3.A concise description of the problem ('broken' is not sufficient).
4.Proof of purchase (photocopy of the invoice).
In some cases the customer service representative may request to have the parts returned to the factory for inspection, before providing replacement parts. The parts must be shipped prepaid to the attention of the customer service department with the following information:
1.Model and serial number of the unit.
2.A concise description of the problem ('broken' is not sufficient).
3.Proof of purchase (photocopy of the invoice).
4.Return authorization number - provided by the customer service representative.
Before contacting customer service, kindly note that the following items are not covered by the warranty:
10
