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Chapter 5
Troubleshooting
If necessary, you can collect information about the Active Upgrade process and resolve problems by:
•Saving the activity log to a file
•Viewing the status of application services
•Viewing the status of installed software
•Verifying If RDR disks are resynchronizing
•Learning about general problems and solutions
•Getting help
Saving the Activity Log to a File
If necessary, you can save the contents of the activity log to a file for later viewing.
To save the activity log to a file
1.
2.Next to Save in, select a folder in which to save the file.
3.Next to File name, type a name for the file. (Activity log files are saved in XML format, which you can view in Internet Explorer. The .xml extension is added automatically.)
4.Click Save.
N O T E
If you have just completed an upgrade session, you can also save the activity log by clicking Save Log on the Finish page.
Related Topics
•“Viewing Active Upgrade Process Status” on page
•Troubleshooting
Troubleshooting