NEC Express5800/GP Server warranty Introduction, Program Highlights, ServerCare Service

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Introduction

NEC Solutions (America) Inc. offers one of the strongest warranty programs in the computer industry. For the

EXPRESS5800 Series Server, you automatically receive NEC Solutions (America) standard three-year on-site limited warranty.

The ServerCare Service Support Program is described in the following paragraphs.

Program Highlights

NEC's ServerCare Service Support Program offers you the following benefits:

￿Three-year, registered, on-site limited warranty on parts and labor

￿Next business day response from time of dispatch. An authorized service technician will be on site the following business day once a service call is deemed necessary following trouble-shooting efforts between the customer and NECSAM.1

￿Toll-free technical support five days a week, 9 hours a day (8AM to 5PM local time in the continental US and Canada) Monday through Friday.

￿90 days telephone support for preloaded software

￿Available upgrade options for expanded service and support coverage.

1NECSAM will use commercially reasonable best efforts to provide next business day on-site service provided call for support is received by 3:00pm, PST. NECSAM is not responsible for service calls missed outside the control of NECSAM. If your location is outside of a NECSAM authorized third party provider’s service coverage area, the response time may be longer and/or an additional travel charge may be assessed. In some cases, on-site service may not be available. All service response times are contingent upon parts availability.

ServerCare Service