LCD1280 10/29/99 9:25 AM Page 8
Troubleshooting/Support
Technical Support | FastFacts™ | ||
If the problem persists, call NEC Technologies, Inc. at | FastFacts system is an | ||
(800) | service that provides you with information whenever you | ||
instructions to allow for faster service: | need it, 24 hours a day, seven days a week. You can call | ||
• Call from a location at or near your monitor. | the FastFacts system with your touchtone telephone, order a | ||
• | Know the name and model number of your monitor: | catalog listing the available documents, or order the docu- | |
| LCD1280, | ment you need. Within minutes, your requested information | |
• | Know the name and the model number of the computer | will be sent to your fax machine. The information includes: | |
• | you are using, and have its manual nearby. | - product brochures | |
Know the name of the graphics card you are using, and | |||
| have its manual nearby. | - installation procedures | |
• If it is more convenient to fax a question to NEC’s | - quick reference guides | ||
| Technical Support, the fax number is (508) | - troubleshooting information | |
The BBS | - compatibility charts | ||
The NEC Remote Bulletin Board System (BBS) is a great | To contact FastFacts, dial: (800) | ||
way to keep in touch with NEC. It is an electronic service | Limited Warranty | ||
accessible with your system and a modem. You can tell us | |||
NEC Technologies, Inc. (hereinafter NECTECH) warrants | |||
things about yourself, your experience with the product, | |||
and leave messages requesting | this Product to be free from defects in material and work- | ||
BBS keeps you up to date on the latest NEC products and | manship and agrees to repair or replace any part of the | ||
lets you download new product information when it is | enclosed unit which proves defective under these terms | ||
available. | and conditions. | ||
To contact the BBS using any computer with a modem, | How Long is the Warranty | ||
dial: | (508) | Parts and labor are warranted for one (1) year from the | |
Communications parameters are: 300/1200/2400/9600 | date of the first consumer purchase. Spare parts are war- | ||
bps, no parity, | ranted for ninety (90) days. | ||
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Who is Protected
This warranty may be enforced only by the first consumer purchaser and is not transferable.
5.This warranty covers only
What is Covered and What is not Covered
Except as specified below, this warranty covers all defects in material or workmanship in this Product. The following are not covered by this warranty:
1.Any Product which is not distributed in the U.S.A. or Canada by NECTECH or which is not purchased in the U.S.A. or Canada by the first consumer purchaser.
2.Any Product on which the serial number has been defaced, modified or removed.
3.Damage, deterioration or malfunction resulting from, but not limited to:
a.Accident, misuse, abuse, neglect, fire, water, lightning or other acts of nature, improper storage, unauthorized Product modification, or failure to follow instructions supplied with the Product.
b.Alteration, repair or attempted repair by anyone not authorized by NECTECH.
c.Any shipment of the Product (claims must be presented to the carrier).
d.Removal or installation of the Product.
e.Any other cause which does not relate to a Product defect.
4.Cartons, carrying cases, batteries, external cabinets, magnetic tapes, or any accessories used in connection with the product.
What NECTECH Will Pay For and What We Will Not Pay For
NECTECH will pay labor and material expenses for covered items, but we will not pay for the following:
1.Removal or installation charges.
2.Costs of initial technical adjustments
3.Payment of shipping and related charges incurred in returning the Product for warranty repair.
How You Can Get Warranty Service
This product must be returned to a NECTECH factory for repair. It shall be your obligation and expense to ship the Product, freight prepaid, to a facility authorized by NECTECH to render the warranty services in either the original package or a similar package affording an equal degree of protection. NECTECH may require that you provide the original bill of sale or receipt as proof of purchase in order to obtain war- ranty service. Please retain such proof of purchase with your records.
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