NEC Standard/300 warranty Introduction, Warranty Registration, Program Highlights

Introduction

NEC Corporation of America, “NECAM”, offers one of the strongest warranty programs in the computer industry. This document will focus on the NECCare Standard Warranty Program for the Express5800/300 Series Fault Tolerant Servers.

Warranty Registration

For efficient service, register your system online at:

http://www.necam.com/registration

Upon receipt of the registration information of your new NEC product you will be entitled to utilize NEC’s online Self- Support web site. You will find such information as; product updates, specific warranty coverage for your product or you can initiate technical support for your questions all from one location.

Program Highlights

NEC Corporation of America’s NECCare Standard/300 Maintenance and Service Warranty Program offers you the following benefits:

■3-years Standard Limited Warranty coverage

■3-years of Customer Replacement Units (CRU) parts replacement:

♦For those parts designated as CRU, NECAM will provide a Next Business Day Advanced CRU part shipment to the customer.

■Toll-free hardware technical support five days a week, 9 hours a day (8AM to 5PM local time in the continental US and Canada) Monday through Friday.

■90 days telephone support for core software (Operating system, BIOS, Management Software.)

■1-Year telephone support for VMWare.

NECCare Service