Troubleshooting
| Problem | Possible cause and solution |
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No Power | Ensure | AC mains power supply is plugged in | |||||
| properly and the socket is ok. Make sure power | ||||||
| lead is firmly connected to player. |
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Can not play disc | 1. |
| Switch the power on |
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| 2. | The | disc | type is not supported by the | |||
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| player or the disc is seriously damaged. | ||||
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| Only use discs that can be played by this | ||||
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| player. |
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| 3. |
| Wrong side of disc. Place the disc on the | ||||
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| tray with printed side up. |
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| 4. | Restriction | of | disc level – cancel | the | ||
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| restriction |
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| 5. | Condensation on the laser lens – switch | |||||
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| the player on without any disc loaded and | ||||
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| allow the player to “warm up” for ~ 2 hours | ||||
No Picture | 1. | The TV / Video input state is incorrect. | |||||
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| Press the TV Mode button repeatedly until | ||||
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| you | get | a | picture. Alternatively, | try |
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| connecting you player and TV using | ||||
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| another type of connection (component / | ||||
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| composite etc) |
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| 2. | Damaged media – clean the disc and | |||||
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| ensure file format is supported |
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| 3. | If using the player with a HDMI TV, please | |||||
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| ensure the “Connected to DVI TV” is | ||||
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| checked. |
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Picture distorted or loss of color | 1. | Check all video cable connections. |
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| 2. | The Video output settings of the player are | |||||
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| not matched with the input settings of the | ||||
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| TV / Display. Double check both player and | ||||
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| DVD settings. |
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| 3. | Damaged or poor quality media. |
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No Disc / Invalid Disc displayed | This | can happen | with a dirty disc on damaged | ||||
| disc. Please clean the disc or replace it. |
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Can not display picture as full | Wrong | TV Type selected. Change the TV type | |||||
screen | setting in the DVD setup menu. |
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Can not select a chapter (DVD disc) | Some | discs are disabled from selecting an | |||||
| individual chapter. |
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Remote control does not work | 1. | Obstacle between the remote control and | |||||
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| the receiving window – point the remote | ||||
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| control to the player directly i.e. get a clear | ||||
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| line of sight |
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| 2. | Please check if the remote control batteries | |||||
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| have the wrong polarity or low power. |
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No Sound | 1. | Check the TV or amplifier equipment to | |||||
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| make sure it is turned on. |
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| 2. | The volume control has been set to | |||||
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| minimum or Mute has been turned on. |
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