3.

If using a the player with a HDMI TV

 

 

connection, please ensure “Connected to

 

 

DVI TV” option in player setup is cleared

 

Note: there is no audio output when the player

 

is in any of the following modes: Pause, Step,

 

Slow motion, FF or FR

Can not browse network (wired)

1.

Poor connection – check all network

 

 

connection

 

2.

Switch failure – try connecting to different

 

 

switch port

 

3.

IP conflict – ensure the player IP address is

 

 

set up correctly.

 

4.

No Power – ensure any switch / router has

 

 

power and is working correctly.

 

5.

MAC address control has been enabled on

 

 

your NeoLink server – check the list of

 

 

permitted MAC address with your player’s

 

 

address.

Can not browse network (wireless)

1.

Poor signal strength. Try relocating your

 

 

wireless HUB / router closer to your player.

 

2.

Wireless antenna not securely attached.

 

3.

Wireless access point incorrect. Refer to

 

 

Windows documentation about creating

 

 

wireless networks

Can not browse internet

1.

Check your internet connection – try

 

 

connecting to the internet from a computer

 

 

on the network.

 

2.

Network problem – see above

Can not read media (USB)

1.

There are multiple partitions on your USB

 

 

device – Multi partitions are not supported.

 

2.

Incompatible chipset used by USB device –

 

 

You may see a “Device Enumeration error”

 

 

message.

Can not open NeoLink Server

1.

Network problems – see above.

 

2.

MAC address or Password control has

 

 

been enabled on NeoLink – check for

 

 

allowed MAC addresses and or users.

 

3.

Ensure NeoLink Server is running on

 

 

computer – There should be a HELIOS

 

 

icon displayed on the task bar.