NeoDigits.com X5000 HD manual Is in any of the following modes Pause, Step

	Note: there is no audio output when the player
	is in any of the following modes: Pause, Step,
	Slow motion, FF or FR
	3.	If using a the player with a HDMI TV
	connection, please ensure “Connected to DVI
	TV” option in player setup is cleared
Can not browse network (wired)	1.	Poor connection – check all network
		connection
	2.	Switch failure – try connecting to different
		switch port
	3.	IP conflict – ensure the player IP address is
		set up correctly.
	4.	No Power – ensure any switch / router has
		power and is working correctly.
	5.	MAC address control has been enabled on
		your NeoLink server – check the list of
		permitted MAC address with your player’s
		address.
Can not browse network (wireless)	1.	Poor signal strength. Try relocating your
		wireless HUB / router closer to your player.
	2.	Wireless antenna not securely attached.
	3.	Wireless access point incorrect. Refer to
		Windows documentation about creating
		wireless networks
Can not browse internet	1.	Check your internet connection – try
		connecting to the internet from a computer
		on the network.
	2.	Network problem – see above
Can not read media (USB)	1.	There are multiple partitions on your USB
		device – Multi partitions are not supported.
	2.	Incompatible chipset used by USB device –
		You may see a “Device Enumeration error”
		message.
Can not open NeoLink Server	1.	Network problems – see above.
	2.	MAC address or Password control has
		been enabled on NeoLink – check for
		allowed MAC addresses and or users.
	3.	Ensure NeoLink Server is running on
		computer – There should be a HELIOS
		icon displayed on the task bar.