GA511 Smart Wizard Utility

The GA511 Smart Wizard utility provides a convenient way to check the status of the adapter without needing to view the LEDs on the top of the adapter itself. Click the

GA511 Smart Wizard utility icon to view the current status.

If the utility is not displayed on the taskbar, you can start it by going to Start > Programs > NETGEAR GA511 Adapter > GA511 Smart Wizard Utility.

Click Details to view the settings of the adapter.

Troubleshooting

If you have trouble setting up your GA511, check the tips below. You can also consult more extensive troubleshooting procedures on the NETGEAR, Inc. support Web site at http://kbserver.netgear.com/products/GA511.asp.

Symptom

Cause

Solution

 

 

 

The Adapter LED

The GA511 is not

Make sure the notebook is fully powered on.

lights are not lit.

inserted into the slot

Remove and reinsert the GA511.

 

properly or the

Check the Windows device manager to see if

 

GA511 software is

the GA511 Gigabit CardBus Adapter is

 

not loaded.

recognized and enabled. Reload the GA511

 

 

software, if necessary.

 

 

 

The Link/Act LED

The GA511 is

The computer is connected to a router or

light is lit, but the

operating at 10

other network device that is operating at 10

100/1000 LED is

Mbps.

Mbps.

not lit.

 

If you connect to a 100 Mbps device, the

 

 

100/1000 LED will be amber.

 

 

If you connect to a 1000 Mbps device, the

 

 

100/1000 LED will be green.

 

 

 

The 100/1000 LED

There is a problem

Check the network cable and make sure it is

is blinking

with the link such as

functioning properly.

intermittently.

a speed mismatch,

Try plugging the network cable into a

 

possible bad cable,

different port on the router attached to the

 

bad connector, or

gigabit Ethernet adapter.

 

configuration

 

 

mismatch.

 

 

 

 

Technical Support

PLEASE REFER TO THE SUPPORT INFORMATION CARD THAT SHIPPED WITH YOUR PRODUCT.

By registering your product at www.NETGEAR.com/register, we can provide you with timely expert technical support.

NETGEAR, INC. Support Information

Phone: 1-888-NETGEAR (For US & Canada only) — 24x7 phone support. See the Sup- port Information card for other countries.

E-mail: support@NETGEAR.com - 24 x 7 online support

©2004 NETGEAR, Inc. NETGEAR, the Netgear logo, The Gear Guy, Auto Uplink and Everybody's Connecting are trademarks or registered trademarks of Netgear, Inc. in the United States and/or other countries. Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States and/or other countries. Other brand and product names are trademarks or registered trademarks of their respective holders. Information is subject to change without notice. All rights reserved.

July 28, 2004

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NETGEAR manual GA511 Smart Wizard Utility, Troubleshooting, Technical Support