Troubleshooting Tips
If you have trouble setting up your ME103, check the tips below.
No lights are lit on the access point.
The access point has no power.
•Make sure the power cord is connected to the access point and plugged in to a working power outlet or power strip.
•Make sure you are using the correct NETGEAR power adapter supplied with your access point.
The Ethernet LAN light is not lit.
There is a hardware connection problem.
•Make sure the cable connectors are securely plugged in at the access point and the network device (hub, switch, or router).
•Make sure the connected device is turned on.
•Be sure the correct cable is used. Use a standard Category 5 Ethernet patch cable. If the network device has Auto Uplink™ (MDI/MDIX) ports, you may use a
The Wireless LAN activity light is not lit.
The access point’s antennae are not working.
•If the Wireless LAN activity light stays off, disconnect the adapter from its power source and then plug it in again.
•Make sure the antennas are tightly connected to the ME103.
•Contact NETGEAR if the Wireless LAN light remains off.
PART NUMBER & BAR CODE
I cannot configure the wireless access point from a browser.
Check these items:
•The ME103 is properly installed, LAN connections are OK, and it is powered on. Check that the LAN port LED is green to verify that the Ethernet connection is OK.
•If you are using the NetBIOS name of the ME103 to connect, ensure that your PC and the ME103 are on the same network segment or that there is a WINS server on your network.
•If your PC uses a Fixed (Static) IP address, ensure that it is using an IP Address in the range of the ME103. The ME103 default IP Address is 192.168.0.224 and the default Subnet Mask is 255.255.255.0. See the Reference Manual on the Resource CD for ProSafe Wireless Access Point for more details.
I cannot access the Internet or the LAN with a wireless capable computer.
There is a configuration problem.Check these items:
•You may not have restarted the computer with the wireless adapter to have TCP/IP changes take effect. Restart the computer.
•The computer with the wireless adapter may not have the correct TCP/IP settings to communicate with the network. Restart the computer and check that TCP/IP is set up properly for that network. The usual setting for Windows the Network Properties is set to “Obtain an IP address automatically.”
•The access point’s default values may not work with your network. Check the access point default configuration against the configuration of other devices in your network.
•For full instructions on changing the access point’s default values, see the Reference Manual on the Resource CD for ProSafe Wireless Access Point.
Technical Support
PLEASE RETAIN PROOF OF PURCHASE AND REGISTER TO OBTAIN TECHNICAL SUPPORT.
To register your product, get product support or obtain product information and product documentation, go to: http://www.NETGEAR.com/register
Or, you can contact support via
You will find technical support information at http://www.NETGEAR.com/ in the Support area. If you want to contact technical support by telephone, see the support information card for the correct telephone number for your country.
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NETGEAR is a registered trademark of NETGEAR, Inc. in the United States and/or other countries.
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Information is subject to change without notice.
