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NETGEAR DGN2200V3, N300 Diagnosing and Solving Problems

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8. Troubleshooting

Diagnosing and Solving Problems

This chapter provides information to help you diagnose and solve problems you might have with

your modem router. If you do not find the solution here, check the NETGEAR support site at

http://support.netgear.com for product and contact information.

This chapter contains the following sections:

• Troubleshooting with the LEDs

• Troubleshooting the Internet Connection

• TCP/IP Network Not Responding

• Changes Not Saved

• Incorrect Date or Time

Contents

Main N300 Wireless ADSL2+ Modem Router DGN2200v3 Tech nic al Su ppor t Trademarks Statement of Conditions Contents Chapter 1 Hardware Setup Chapter 2 Modem Router Setup Chapter 3 Wireless Settings Chapter 4 Security Settings Chapter 5 Network Maintenance Chapter 6 USB Storage Chapter 7 Advanced Settings Chapter 8 Troubleshooting Page Getting to know your modem router Unpack Your Modem Router Hardware Features Label Back Panel Front Panel Hardware Setup N300 Wireless ADSL2+ Modem Router DGN2200v3 Table 1. Front Panel LEDs Modem Router Stand Position Your Modem Router ADSL Microfilters One-Line ADSL Microfilter Two-Line ADSL Microfilter Summary Cable Your Modem Router Page Veri fy th e C ab li ng Page Modem Router Setup Preparation Use Standard TCP/IP Properties for DHCP Replace an Existing Modem and Router Gather ISP Information NETGEAR Genie Setup View or Change Settings Settings Description Log In to the Modem Router Upgrade Modem Router Firmware Modem Router Interface Setup Wizard Manual Setup (Basic Settings) Page Page ADSL Settings Unsuccessful Internet Connection Change Password and Login Time-Out Log Out Manually Typ es o f Log ins Protecting your network Wireless Adapter Compatibility Preset Security Security Basics Turn Off Wireless Connectivity Disable SSID Broadcast Restrict Access by MAC Address Add Clients (Computers or Devices) to Your Network Manual Method Wi-Fi Protected Setup (WPS) Method Wireless Settings Screen Consider Every Device on Your Network View or Change Wireless Settings Wireless Settings Screen Fields Wireless Network Security Options Settings Page Wireless Guest Networks Page Keeping unwanted content out of your network Logs Examples of Log Messages Activation and Administration Dropped Packets Keyword Blocking of HTTP Traffic Firewall Rules to Control Network Access Set Up Firewall Rules Port Triggering to Open Incoming Ports Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering Set Up Port Forwarding to Local Servers Add a Custom Service Edit or Delete a Port Forwarding Entry Application Example: Make a Local Web Server Public Set Up Port Triggering Page Page Set the Time Zone Schedule Services Enable Security Event Email Notification Page Administering your network Upgrade the Modem Router Firmware Automatic Firmware Check Manually Check for Firmware Upgrades Back Up and Manage the Configuration File View Router Status Internet Port Settings LAN Port (Local Ports) Modem Wireless Port Show Statistics Port ADSL Link Downstream or Upstream Connection Status View Attached Devices Run Diagnostic Utilities Page USB Drive Requirements ReadySHARE Access File-Sharing Scenarios Sharing Photos Storing Files in a Central Location for Printing Sharing Large Files over the Internet USB Storage Basic Settings Page Edit a Network Folder USB Storage Advanced Settings Access Method Available Network Folders Create a Network Folder Safely Remove USB Drive Media Server Settings Approved USB Devices (Advanced USB Settings) Connect to the USB Drive from a Remote Computer Connect to the USB Drive with Microsoft Network Settings Enabling File and Printer Sharing Page Configuring for un ique situations WAN Setup Default DMZ Server Dynamic DNS LAN Setup LAN Setup Screen Settings IP Address Reservation Quality of Service (QoS) Page Advanced Wireless Settings Advanced Wireless Settings WPS Settings Wireless Card Access List Remote Management Static Routes Static Route Example Page Universal Plug and Play Page Traffic Meter Wireless Bridging and Repeating Networks Page Set Up a Point-to-Point Bridge Set Up a Multi-Point Bridge Repeater with Wireless Client Association Page Change the Device Mode Diagnosing and Solving Problems Troubleshooting with the LEDs Power LED Is Of f Power LED Is Re d LAN LED Is Off Cannot Log In to the Wireless-N Modem Router Troubleshooting the Internet Connection ADSL Link ADSL Link LED Is Green ADSL Link LED Is Blinking Green ADSL Link LED Is Off Internet LED Is Red Obtaining an Internet IP Address Troubleshooting PPPoE or PPPoA Troubleshooting Internet Browsing TCP/IP Network Not Responding Test the LAN Path to Your Modem Router Test the Path from Your Computer to a Remote Device Changes Not Saved Incorrect Date or Time Page Factory Settings Table 3. Factory Default Settings Table 3. Factory Default Settings (continued) Specifications B B. Notification of Compliance NETGEAR Wireless Routers, Gateways, APs Regulatory Compliance Information Europe EU Declaration of Conformity EDOC in Languages of the European Community Page Notification of Compliance FCC Requirements for Operation in the United States FCC Information to User FCC Guidelines for Human Exposure FCC Declaration of Conformity FCC Radio Frequency Interference Warnings & Instructions Page Interference Reduction Table Index A B C D G H I K L P Q R S T U V W