TROUBLESHOOTING
Problem
When using the FirstGear Setup Program
to browse the network from the network
administrator’s PC,the print server
cannot be seen.
The print server is not listed when you run the
FirstGear For Print Server Setup program.
You do not know what network protocols
are installed on your PC.
When printing using some software
applications (for example,PowerPoint),
it takes an extremely long time and the
printout is incorrect.
Solution
Because either a hardware or software problem could prevent you from seeing the print
server from the managing station,make sure that:
There is a proper link established between the print server and the hub or workstation.
If the LINK LED is on,the link is good.
You use proper cables.With 10BASE-T connections,you can use Category 3, 4,or 5
cables.With 100BASE-TX connections,you can use only Category 5 cables. With
10BASE-2 connections through the BNC port on the Model PS105,make sure the
cable meets the specifications as outlined in Installation and Reference for the Model
PS104/PS105/PS110/PS113 Print Server on the PS100 Series Print Server Resource CD.
The NetBEUI protocol is installed in the PC.By default, the FirstGear Setup Program
uses the NetBEUI protocol to search for print servers connected on the same network
as the network administrator’s PC.Click on the “Protocol”button on the main screen
to make sure that NetBEUI is selected.
Check the connections to the print server,and ensure that it is ON.
If your LAN has TCP/IP ONLY,and does not have a DHCP server,the print server will
not be listed.You must use the IPSetup program to assign an IP address to the print server.
The IPSetup program is installed with the ADMIN installation.
To check or change your network protocols:
Navigate to the Network Properties screen by choosing Start>Settings>Control
Panel>Network.The “Configuration”tab of the Network Properties screen will appear.
Protocols that are installed are listed.
To add a protocol,select Add>Protocol>Microsoft and then select the chosen protocol.
For TCP/IP,the Properties button allows you to set the IP address of your PC.
The printer is configured to start printing after the first page is spooled.To change this setting:
Double-click on “My Computer,”double-click on “Control Panel,”double-click on
“Printers,”and click on your printer.With your printer highlighted,click the right mouse
button and click on “Properties.”Click on the “Details”tab and then click on “Spool
Settings.”When the “Details”window opens,choose “Start printing after last page is
spooled”and click on “OK.”