Chapter 6

Troubleshooting

This chapter provides information about troubleshooting your NETGEAR WG102 ProSafe 802.11g Wireless Access Point. After each problem description, instructions are given to help you diagnose and solve the problem. For the common problems listed, go to the section indicated.

Is the WG102 on?

Have I connected the wireless access point correctly?

Go to “Installing the WG102 Access Point” on page 3-5.

I cannot remember the wireless access point’s configuration password. Go to “Changing the Administrator Password” on page 4-8.

Note: For up-to-date WG102 installation details and troubleshooting guidance visit www.NETGEAR.com.

If you have trouble setting up your WG102, check the tips below.

No lights are lit on the access point.

It takes a few seconds for the power indicator to light up. Wait a minute and check the power light status on the access point.

If the access point has no power.

Make sure the power cord is connected to the access point.

Make sure the power adapter is connected to a functioning power outlet. If it is in a power strip, make sure the power strip is turned on. If it is plugged directly into the wall, verify that it is not a switched outlet.

Make sure you are using the correct NETGEAR power adapter supplied with your access point.

Troubleshooting

6-1

October 2004

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NETGEAR WG102 manual Chapter Troubleshooting, No lights are lit on the access point

WG102 specifications

The NETGEAR WG102 is a robust and versatile wireless access point designed to enhance network connectivity in a variety of environments, from small businesses to larger enterprise settings. This device is well-regarded for its ease of use, reliable performance, and a feature set that caters to both basic and advanced networking needs.

One of the key features of the WG102 is its support for the IEEE 802.11g standard, which provides data rates of up to 54 Mbps. This makes it suitable for high-speed internet access and seamless data transfer for users connected to the network. Additionally, the WG102 is backward compatible with the 802.11b devices, ensuring that existing hardware can be integrated into the network without issues, thereby protecting investment in older technology.

The WG102 also excels in its deployment flexibility. With Power over Ethernet (PoE) support, installation becomes significantly easier, as the access point can receive power through the Ethernet cable, eliminating the need for additional power outlets. This feature is particularly advantageous in locations where power supply access is limited or where aesthetic considerations are key.

Security is a vital aspect of any network, and the WG102 does not disappoint. It supports Wi-Fi Protected Access (WPA and WPA2) for secure wireless communications, ensuring that user data is encrypted and protected from potential threats. The device also features WEP encryption, allowing users to implement various security measures based on their specific needs.

The WG102's management capabilities include a web-based interface, enabling administrators to configure settings easily and monitor network performance. The device supports VLAN tagging, which can help in segmenting network traffic for better performance and security. The ability to manage multiple access points through a single interface also streamlines network management.

In terms of physical characteristics, the NETGEAR WG102 is designed for durability and reliability. Its compact form factor allows for discreet installation, whether mounted on a ceiling, wall, or placed on surfaces.

Overall, the NETGEAR WG102 is a dependable access point that offers a combination of speed, security, and ease of management, making it an excellent choice for those looking to enhance their wireless networking capabilities.