Manuals / NETGEAR / Computer Equipment / Network Router

NETGEAR WNDR3800-100NAS user manual Troubleshooting

Models: WNDR3800-100NAS

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9. Troubleshooting		9
9. Troubleshooting

This chapter provides information to help you diagnose and solve problems you might have with your router. If you do not find the solution here, check the NETGEAR support site at http://support.netgear.com for product and contact information.

This chapter contains the following sections:

•Quick Tips

•Troubleshooting with the LEDs

•Cannot Log In to the Router

•Cannot Access the Internet

•Changes Not Saved

•Incorrect Date or Time

•Wireless Connectivity

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NETGEAR WNDR3800-100NAS user manual Troubleshooting

Contents

USA Technical Support TrademarksStatement of Conditions Contents Genie Advanced Home Advanced Settings Appendix a Supplemental Information Hardware Setup ClearChannel Selector Premium FeaturesVideo Mode ReadySHARETiVo Support Unpack Your New Router Review the box contents Hardware SetupPrepare the Router for Installation Hardware FeaturesFront Panel LED Descriptions Label Back PanelPosition Your Wireless Router Getting Started with Netgear Genie Use Standard TCP/IP Properties for Dhcp Router Setup PreparationTypes of Logins and Access Wireless Devices and Security SettingsNetgear Genie Setup  To use Netgear Genie to set up your routerBrowse to http//routerlogin.net Upgrade Router Firmware Use Netgear Genie after InstallationRouter Dashboard Basic Home Screen Manual Method Add Wireless Devices or Computers to Your NetworkWi-Fi Protected Setup WPS Method  To use WPS to join the wireless networkGenie Basic Settings Internet Setup Internet Setup Screen FieldsDoes Your ISP Require a Login? Answer either yes or no Internet IP Address Attached Devices ReadySHARE USB Storage Parental ControlsBasic Wireless Settings Wireless Settings Screen Fields  To view or change basic wireless settingsRegion Selection Wireless Network GHz b/g/n and 5.0 GHz a/n Security Options SettingsChange WPA Security Option and Passphrase Guest Networks  To set up a guest networkWPA Encryption Set Up a Video NetworkGuest Network Wireless Security Options  To set up a video networkGenie Basic Settings Genie Advanced Home Setup Wizard WPS Wizard Select Advanced WPS WizardSelect either Push Button or PIN Number Setup Menu WAN Setup Default DMZ Server  To set up a default DMZ server, do the followingChange the MTU Size Common MTU Sizes  To change the MTU size Select Advanced Setup WAN Setup To change the LAN settings LAN SetupUse the Router as a Dhcp Server LAN Setup Screen Settings To reserve an IP address Address ReservationQuality of Service QoS Setup Enable WMM QoS for Wireless Multimedia ApplicationsSet Up QoS for Internet Access  To create a QoS policy for applications and online games QoS for Applications and Online GamingClick the Add Priority Rule button QoS for a Router LAN PortClick Add Priority Rule QoS for a MAC Address To edit or delete a QoS policy Editing or Deleting an Existing QoS PolicyUSB Storage ReadySHARE Access USB Drive RequirementsSafely Remove a USB Drive  To share files with your friends and family File Sharing ScenariosSharing Photos Storing Files in a Central Location for PrintingSharing Large Files over the Internet Basic SettingsAdd or Edit a Network Folder ReadySHARE Cloud  To set up ReadySHARE Cloud To set up a ReadySHARE account  To register the router with a ReadySHARE Cloud accountClick Register  To access USB contents remotely  To set up ReadySHARE Print ReadySHARE PrintUSB Control Center Utility USB Storage USB Printer Control Center ConfigurationScan with a Multi-Function Printer USB Speaker To control a USB speaker USB Storage Advanced Settings Available Network Folders Media Server Settings Play WNDR3800 Media on TiVo with ReadyDLNA Specify Approved USB DevicesSelect Advanced USB Storage Media Server Select the Allow only approved devices check box Access the Router’s USB Drive Remotely Using FTP To connect to the router’s USB drive using a Web browser Connect to the USB Drive from a Remote ComputerUSB Storage Security Keyword Blocking of Http Traffic  To delete a keyword or domain To specify a trusted computer  To block services Block Services Port FilteringSchedule Blocking  To schedule blocking Security Event Email Notifications To set up email notifications Administration Upgrade the Router Firmware Hardware Version. The router model Internet Port WAN SetupView Router Status Router InformationSystem up time and poll interval statistics Statistics ButtonView connection status information Connection Status ButtonGuest Network 2.4 GHz and Guest Network 5 GHz Wireless Settings 2.4 GHz and Wireless Settings 5 GHzView Logs of Web Access or Attempted Web Access Do not interrupt the reboot process Manage the Configuration FileBack up Settings Restore Configuration SettingsSet Password  To restore configuration settings that you backed upErase Password Recovery Set Up Time Machine  To set up Time MachineTime Machine  To access the drive Access the Connected USB Hard DriveBefore You Back up a Large Amount of Data Administration Change the Partition Scheme Select Guid Partition Table or Master Boot Record MBRAdvanced Settings Advanced Wireless Settings AP Mode Wireless Repeating Function WDSWireless repeating scenario Wireless Repeating Function  To set up the base station Set Up the Base Station To configure the router as a repeater unit Set Up a Repeater UnitPort Forwarding and Triggering Remote Computer Access BasicsDestination port number Port Triggering to Open Incoming PortsAdvanced Settings Port Forwarding to Permit External Host Communications Set Up Port Forwarding to Local Servers  To set up port forwardingHow Port Forwarding Differs from Port Triggering Add a Custom Service  To edit or delete a port forwarding entry Click Edit Service or Delete ServiceEditing or Deleting a Port Forwarding Entry Application Example Making a Local Web Server PublicUniversal Plug and Play on Set Up Port Triggering101 Dynamic DNS 103 Static Routes  To set up a static route Remote Management Universal Plug and Play USB Settings To turn on Universal Plug and Play  To set up an IPv6 Internet connection type IPv6Traffic Meter 110 Troubleshooting Quick Tips Troubleshooting with the LEDs Power LED Is Off or BlinkingLEDs Never Turn Off Wireless LED Is Off Cannot Log In to the RouterInternet or Ethernet Port LEDs Are Off Cannot Access the Internet Wireless Connectivity Changes Not SavedIncorrect Date or Time Wireless Signal Strength Supplemental Information  To restore the factory default settings Factory Default Settings120 WNDR3800 Router Specifications Technical SpecificationsNetgear Dual Band Wireless Regulatory Compliance InformationEurope EU Declaration of Conformity 123 FCC Caution FCC Requirements for Operation in the United StatesIndustry Canada Important Note Radiation Exposure StatementAvertissement Index 127 128 129

9. Troubleshooting