NETGEAR WNDR4300 Cannot Log In to the Router

Troubleshooting

118

N750 Wireless Dual Band Gigabit Router WNDR4300

If the error persists, you might have a hardware problem and should contact technical support

at www.netgear.com/support.

Internet LED Is Off

If the Internet LED does not light, check the following:

• Make sure that the Ethernet cable connections are secure at the router and at the modem

or computer.

• Make sure that power is turned on to the connected modem or computer.

• Be sure that you are using the correct cable.

When connecting the router’s Internet port to a cable or DSL modem, use the cable that

was supplied with the cable or DSL modem. This cable could be a standard

straight-through Ethernet cable or an Ethernet crossover cable.

2.4 GHz and 5 GHz LEDs Are Off

If these LEDs stay off, check to see if the Wi-Fi On/Off button on the router has been pressed.

This button turns the wireless radios in the router on and off. The 2.4 GHz and 5 GHz LEDs

are lit when the wireless radios are turned on.

Cannot Log In to the Router

If you are unable to log in to the router from a computer on your local network, check the

following:

• If you are using an Ethernet-connected computer, check the Ethernet connection

between the computer and the router as described in the previous section.

• Make sure that your computer’s IP address is on the same subnet as the router. If you are

using the recommended addressing scheme, your computer’s address should be in the

range of 192.168.1.2 to 192.168.1.254.

• If your computer’s IP address is shown as 169.254.x.x, recent versions of Windows and

Mac OS generate and assign an IP address if the computer cannot reach a DHCP server.

These autogenerated addresses are in the range of 169.254.x.x. If your IP address is in

this range, check the connection from the computer to the router, and reboot your

computer.

• If your router’s IP address was changed and you do not know the current IP address,

clear the router’s configuration to factory defaults. This sets the router’s IP address to

192.168.1.1. This procedure is explained in Factory Settings on page 123.

• Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using

Internet Explorer, click Refresh to be sure that the Java applet is loaded.

• Try quitting the browser and launching it again.

Contents

Main Support Trademarks Contents Chapter 1 Hardware Setup Chapter 2 Getting Started with NETGEAR genie Chapter 3 NETGEAR genie Basic Settings Chapter 4 NETGEAR genie Advanced Home Chapter 5 Storage Chapter 6 ReadySHARE Printer Chapter 7 Security Chapter 8 Administration Chapter 9 Advanced Settings Chapter 10 Troubleshooting Appendix A Supplemental Information Appendix B Notification of Compliance Getting to know your router Unpack Your Router Hardware Features Front Panel The following table describes the LEDs, icons, and buttons on the front panel from left to right. Back Panel Label Attach the Stand Position Your Router Cable Your Router Page Verify the Cabling Connecting the router Router Setup Preparation Use Standard TCP/IP Properties for DHCP Gather ISP Information Wireless Devices and Security Settings Types of Logins and Access Use NETGEAR genie after Installation Upgrade the Firmware Dashboard (Basic Home Screen) Join Your Wireless Network Manual Method Wi-Fi Protected Setup (WPS) Method NETGEAR genie App and Mobile genie App Your Internet connection and network Basic Home Screen Internet Setup Internet Setup Screen Fields Attached Devices Parental Controls Page ReadySHARE Storage Basic Wireless Settings Wireless Settings Screen Fields Region Selection Wireless Network (2.4 GHz b/g/n and 5 GHz) Security Options Settings Change WPA Security Option and Password Guest Networks Guest Network Wireless Security Options WPA Encryption Specify custom settings NETGEAR genie Advanced Home Screen Setup Wizard WPS Wizard Setup Menu WAN Setup Default DMZ Server Change the MTU Size LAN Setup LAN Setup Screen Settings LAN TCP/IP Setup Use Router as a DHCP Server Address Reservation Use the Router as a DHCP Server Address Reservation Quality of Service (QoS) Setup Enable WMM QoS for Wireless Multimedia Applications Set Up QoS for Internet Access QoS for Applications and Online Gaming QoS for a Router LAN Port QoS for a MAC Address Edit or Delete an Existing QoS Policy Accessing and configuring a USB storage drive ReadySHARE Access File-Sharing Scenarios Share Photos Store Files in a Central Location for Printing Share Large Files over the Internet Storage Basic Settings Add or Edit a Network Folder Storage Advanced Settings Available Network Folders Safely Remove a USB Drive Media Server Specify Approved USB Devices Connect to the USB Drive from a Remote Computer Access the Router USB Drive Remotely Using FTP ReadySHARE Cloud Time Machine Backup Storage N750 Wireless Dual Band Gigabit Router WNDR4300 ? hi Time Machine Show All N me c Before You Back Up a Large Amount of Data Change the Partition Scheme Share a printer connected to the USB port ReadySHARE Printer Page Page Page USB Control Center Utility Control Center Configuration USB Printer Scan with a Multifunction Printer Keep unwanted content out of your network Keyword Blocking of HTTP Traffic Block Services (Port Filtering) Page Schedule Blocking Security Event Email Notifications Managing your network Upgrade the Firmware View Router Status Router Information Internet Port Show Statistics Button Connection Status Button Wireless Settings (2.4 GHz and 5 GHz) View Logs of Web Access or Attempted Web Access Manage the Configuration File Back Up Settings Restore Configuration Settings Erase Set Password Password Recovery Page Customize your network Advanced Wireless Settings Page Restrict Wireless Access by MAC Address Wireless AP Wireless Repeating Function (WDS) Page Set Up the Base Station Set Up a Repeater Unit Port Forwarding and Triggering Remote Computer Access Basics Port Triggering to Open Incoming Ports Page Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering Set Up Port Forwarding to Local Servers Add a Custom Service Edit or Delete a Port Forwarding Entry Application Example: Making a Local Web Server Public Set Up Port Triggering Page Dynamic DNS Static Routes Page Remote Management USB Settings Universal Plug and Play IPv6 Auto Detect Fields IPv6 LAN Setup IPv6 Filtering Auto Config 6to4 Tunnel Pass Through Fixed IPv6 Fixed WAN Setup IPb6 Fixed LAN Setup DHCP PPPoE Traffic Meter Page Quick Tips Sequence to Restart Your Network Power LED Check Ethernet Cable Connections Wireless Settings Troubleshoot with the LEDs Power LED Is Off or Blinking LEDs Never Turn Off Internet LED Is Off 2.4 GHz and 5 GHz LEDs Are Off Cannot Log In to the Router Cannot Access the Internet Changes Not Saved Incorrect Date or Time Wireless Connectivity Wireless Signal Strength Page Factory Settings Table 2. Factory default settings Technical Specifications Table 3. WNDR4300 Router specifications Table 2. Factory default settings (Continued) Table 3. WNDR4300 Router specifications (Continued) B B. Notification of Compliance NETGEAR Dual Band - Wireless Regulatory Compliance Information Europe - EU Declaration of Conformity EDOC in Languages of the European Community Page FCC Requirements for Operation in the United States FCC Information to User FCC Guidelines for Human Exposure FCC Declaration of Conformity FCC Radio Frequency Interference Warnings & Instructions FCC Caution Industry Canada IMPORTANT NOTE: Radiation Exposure Statement: Caution: NOTE IMPORTANTE: Dclaration d'exposition aux radiations: